Account Representative

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems, and Comprehensive Services. DFR innovates glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. Part of the Climate and Sustainability Technologies segment of Dover Corporation® (NYSE: DOV), DFR is built on creativity and customer-centric innovation, helping customers win in their marketplaces through collaborative relationships and fresh thinking.

About the role

We are looking for a self-motivated and detail-oriented individual to support our customers, sales teams, and internal teams by initiating front-end processes. This role translates customer requirements into organizational demand while delivering exceptional service throughout the customer journey. The position interfaces with technical aspects of commercial refrigeration specifications.

Responsibilities

• Prepare customer bid packages
• Determine customer product needs, such as suggesting upselling options, better margins, cost of products, and product type
• Configure complex products within internal software to provide quotations to external customers, regional sales managers, and dealers
• Manage orders throughout the full sales cycle from quotes to equipment installation
• Responsible for price quotations and/or orders
• Reconcile pricing discrepancies to confirm purchase orders
• Liaise with internal Engineering, Product Management, Technical Support, Planning, TAG, and Production to determine technical feasibility of new products and configuration options
• Partner with finance, shipping, and production to clear credit issues and maintain communication with external customers, regional sales managers, and dealers
• Act as internal point of contact for account(s) as incoming and outgoing conduit
• Collaborate with all internal departments, answering questions regarding orders, customer specifications, and opportunities for assigned account(s)
• Provide order status updates to external customers, regional sales managers, and dealers
• Participate in customer visits to contribute to presentations and process clarification
• Create and maintain general work instruction and customer specification documents for accounts
• Other duties as assigned

Requirements

• Associate’s degree in a business-related field or, in lieu of education, 2-3 years’ experience in account management, customer service, or inside sales
• Customer focus – ability to keep the needs of the customer front of mind with every initiative
• 2 years’ experience in an OEM manufacturing environment
• Understanding of Microsoft Office programs (Outlook and Excel)
• Basic HVAC/R knowledge
• Excellent written and verbal communication
• Superior organization skills

Benefits

• Medical, dental, and vision insurance
• 401k retirement plan with employer contributions
• Flexible spending accounts (health care and dependent care)
• Company-paid short-term and long-term disability
• Company-paid employee basic life and AD&D insurance
• Supplemental employee and dependent life insurance
• Optional accident, hospital indemnity, and critical illness insurance
• Adoption, surrogacy, and fertility benefits and assistance
• Commuter benefits
• Parental, military, jury duty, and bereavement leaves of absence
• Paid time off and paid holidays
• Business travel services
• Employee discounts
• Employee assistance program (company-paid counseling sessions and legal services)
• Wellness programs

Values

• Collaborative
• Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust