Account Representative

Colonial Chemical Solutions, Inc. (CCS), a leading independent chemical distributor throughout the United States, focuses on customer service, sustainability, and innovative solutions for our business partners. Colonial Chemical Solutions, Inc. is a wholly-owned subsidiary of Colonial Group, Inc.

About the role

The Account Representative I (Acct Rep I) manages purchase orders of commodity and specialty chemicals, while communicating with multiple internal departments and external contacts to fulfill requested orders in a timely manner. The Acct Rep I operates in a team-oriented and fast-paced environment where multi-tasking is a must, and the understanding of priorities of the work-load is critical.

Responsibilities

• Communicate directly with customers, suppliers, and carriers via telephone and/or email.
• Effectively manage email traffic from up to 3 distribution lists.
• Participate in on-call rotation for 7 days at a time.
• Serve as logistics coordinator, working with outside vendors and carriers.
• Receive and/or appropriately direct incoming calls from current/potential customers, carriers, suppliers, etc.
• Process and maintain orders throughout entire progression—from receipt of order to delivery/conclusion, including payment invoicing, maintaining order forms and related order documents.
• Follow up on all customer interactions in a timely manner, and organize workflow and multi-tasking to meet the customers’ timeframes.
• Communicate and coordinate with multiple internal departments (i.e. Sales, Operations, Purchasing, etc).
• Set up new customer accounts, assist with customer verification, and maintain files and databases.
• Operate as administrative support to Sales Team and assist with various inquiries.
• Learn terminology for totes, chemical names, accounts, drums, etc.

Requirements

• High School Diploma or GED is required.
• College degree is preferred.
• 1 year minimum experience in a Customer Service role; familiarity with the chemical distribution or transportation industries is preferred.
• Proficient skills with Microsoft Office Suite including Word, Excel, and PowerPoint are required.
• Strong computer skills including databases and Customer Relationship Management Systems are required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 20 pounds.

Hiring is contingent upon eligibility to work in the United States.