Account Representative

Job Expectations/Duties

• Communicate directly with customers, suppliers, and carriers via telephone and/or email.
• Effectively manages email traffic from up to 3 distribution lists.
• Participates in on-call rotation for 7 days at a time.
• Serves as logistics coordinator, working with outside vendors and carriers.
• Receive and/or appropriately direct incoming calls from current/potential customers, carriers, suppliers, etc.
• Process and maintain orders throughout entire progression - from receipt of order to delivery/conclusion, including payment invoicing, maintaining order forms and related order documents.
• Follow up on all customer interactions in a timely manner, and organize workflow and multi-tasking to meet the customers’ timeframes.
• Communicate and coordinate with multiple internal departments (i.e. Sales, Operations, Purchasing, etc).
• Set up new customer accounts, assist with customer verification, and maintain files and databases.
• Operate as administrative support to Sales Team and assist with various inquiries.
• Learn terminology for totes, chemical names, accounts, drums, etc.

Qualifications/Requirements

• A High School Diploma or GED is required.
• A College degree is preferred.
• One year minimum experience in a Customer Service role, familiarity with the chemical distribution or transportation industries is preferred.
• Proficient skills with Microsoft Office Suite including Word, Excel, and PowerPoint are required.
• Strong computer skills including databases and Customer Relationship Management Systems are required.