Account Representative

Join ProMach and contribute in a role that matches your strengths—whether you're creative, strategic, persuasive, or mechanically inclined. At ProMach, you'll tackle challenges, grow professionally, and help advance packaging performance and automation. CL&D, a ProMach division, is seeking an Account Representative for a hybrid role based in Oconomowoc, WI (three days in-office, two days remote).

About the role

As an Account Representative at CL&D, you’ll bridge the gap between customers and internal teams to bring packaging projects to life. You’ll manage customer orders from entry through production, shipment, and invoicing, ensuring accuracy and timeliness while coordinating across departments.

Responsibilities

• Serve as the primary day-to-day contact for assigned customers, sales representatives, and internal teams
• Manage customer orders from receipt through production, shipment, and invoicing
• Review order details, including specifications, quantities, pricing, delivery schedules, artwork, and quality requirements
• Proactively communicate with customers regarding order status, production timelines, delivery schedules, and issue resolution
• Coordinate order changes and ensure updated information is shared with all affected departments
• Partner with Prepress, Production, Scheduling, Quality, Shipping, and Purchasing to support accurate and timely order completion
• Maintain complete and accurate order records, purchase orders, shipping information, and customer communications in business systems
• Resolve routine customer concerns and escalate complex or technical issues as needed
• Develop working knowledge of CL&D’s products, materials, printing processes, packaging requirements, and manufacturing capabilities
• Participate in pre-production and post-production meetings and support continuous improvement efforts

Who you’ll work with

You’ll collaborate closely with customers, sales representatives, and internal teams, including Prepress, Production, Scheduling, Quality, Shipping, and Purchasing. As a key link between customers and manufacturing operations, you’ll help ensure alignment throughout the order process.

Requirements

• Associate degree in Business, Communications, Graphic Arts, or a related field preferred
• At least two years of experience in customer service, account management, project coordination, or a customer-facing role
• Experience in manufacturing, printing, packaging, or a related industry is preferred
• Experience coordinating customer orders, projects, or production workflows is preferred
• Strong customer service, communication, and relationship-building skills
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Strong attention to detail and a commitment to accuracy
• Sound judgment and ability to resolve issues or escalate them appropriately
• Ability to work both independently and collaboratively in a fast-paced manufacturing environment
• Proficiency with Microsoft Office and ERP or other business systems
• Basic mathematical skills, including working with dimensions, quantities, and pricing calculations

Travel Requirements

This position may require up to 10% travel between CL&D locations, including Oconomowoc and Hartland facilities. A valid driver’s license and acceptable driving record are required.

Benefits

• Comprehensive medical and dental programs
• Life insurance
• Generous paid time off program
• Retirement savings plan with company match
• Immediate eligibility for benefits (no waiting period)
• Opportunities for professional growth and career advancement