Account Representative

About the role

Brightstar is an innovative, forward-thinking global leader in lottery. This role is located onsite in Lakeland, Florida.

Responsibilities

• Build and maintain strong relationships with customers and internal stakeholders throughout the game development process.
• Lead assigned games and projects from concept through launch, ensuring deliverables meet customer expectations and timelines.
• Collaborate with Game Planners and cross-functional teams to develop specifications, game plans, and product strategies.
• Analyze customer portfolios, launch schedules, and market trends to provide recommendations that drive performance and profitability.
• Cook design requests, prize structures, game mechanics, and development requirements to support new game creation.
• Monitor production, printing, and packaging activities to ensure compliance with customer requirements and quality standards.
• Mentor team members by providing training, guidance, and subject matter expertise while helping prioritize departmental requests.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Business, Sales, Marketing, Finance, Printing, or a related field, or equivalent professional experience.
• Minimum 6 years of customer service, account management, or related industry experience.
• Minimum 3 years of experience in printing, lottery, manufacturing, or a similar industry.
• Demonstrated expertise in project management, time management, and organizational planning.
• Advanced proficiency in Microsoft Excel, including formulas and calculations.
• Proficiency with Microsoft Office applications and Adobe Acrobat.
• Experience creating Prize Structures and Guaranteed Low-End Prize Structures (GLEPS).
• Strong written, verbal, interpersonal, and presentation skills.
• Proven ability to manage multiple priorities, solve problems, and work effectively under tight deadlines.
• High level of professionalism, integrity, discretion, and attention to detail.
• Effective at working independently while collaborating effectively with cross-functional teams.
• Capability to lead meetings with customers and internal stakeholders.

Qualifications

• Master’s degree in Business, Sales, Marketing, Finance, Printing, or a related field.
• Foreign language proficiency in French, German, Portuguese, or Spanish.
• Experience managing or supporting international customer accounts.
• Previous team lead, supervisory, or people management experience.

Skills

• Master’s degree in Business, Sales, Marketing, Finance, Printing, or a related field.
• Foreign language proficiency in French, German, Portuguese, or Spanish.
• Experience managing or supporting international customer accounts.
• Previous team lead, supervisory, or people management experience.

Benefits

• 401(k) Savings Plan with Company contributions.
• Health, dental, and vision insurance.
• Life, accident, and disability insurance.
• Tuition reimbursement.
• Paid time off.
• Wellness programs.
• Identity theft insurance.

Pay

The estimated starting compensation range is $40,887 - $115,000. The actual pay offered may end up being higher or lower.

Schedule

Full-time, in-office work schedule from 8:00 AM to 5:00 PM. Ability to travel occasionally within assigned territory, including overnight travel as needed.