Account Representative

Essential Job Functions

• Coincides resident accounts and billing schedules with proper setup procedures
• Researches and terminates accounts
• Aids with premium processing, telephones, and customer service as needed
• Consistently provides excellent customer service to facilities, patients/family, providers, and marketers
• Aids customers with all areas of service including: Collection issues, customer refunds, account adjustments, small balance write-offs, customer reconciliations, and other adjustments
• Updates records based on various reports, faxes, mail including: Offset tracker, deceased reports, faxes, and mail
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reports of suspected violations of law and Company policy
• Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines
• Reacts positively to change and performs all other duties as assigned

Minimum Qualifications

• Associate degree or equivalent
• 3-5 years administrative experience
• Advanced working knowledge of Word, Excel, Outlook, Genelco Group Plus
• Strong date entry skills and phone/email etiquette
• Must have excellent organization, analytical and problem-solving skills
• Exhibits strong customer service and follow up skills
• Knowledge of medical billing and collection procedures
• Accounts Receivable knowledge/experience preferred
• Strong attention to detail, goal oriented
• Able to work in a fast pace environment