Account Representative

Company Description Ashley Williams State Farm is a locally focused insurance and financial services agency serving individuals, families, and businesses in Richmond, KY and surrounding communities. The agency offers a range of State Farm products, including auto, home, life, health, and financial services, with an emphasis on personalized guidance and long-term relationships. Team members work closely with customers to help them understand coverage options and make informed decisions that protect what matters most. The agency values integrity, reliability, and proactive support, striving to provide an accessible and welcoming experience for every customer.Role Description The Account Representative is a full-time, on-site role based in Richmond, KY, responsible for supporting customers and growing the agency’s book of business. Day-to-day responsibilities include responding to inquiries, providing quotes, explaining coverage options, processing policy changes, and assisting with claims-related questions. The role involves proactive outreach to prospective and existing customers, identifying insurance and financial needs, and recommending appropriate State Farm products. The Account Representative will maintain accurate records, follow agency processes, and participate in ongoing training to stay informed about products, systems, and compliance requirements. This position works closely with the agent and team members to meet customer service and sales goals while delivering a consistent, professional experience.Qualifications Demonstrated Account Management skills with the ability to build and maintain long-term customer relationships.Strong Customer Service and Communication skills to handle inquiries, explain products clearly, and resolve issues professionally.Proven Sales skills, including comfort with outbound contact, presenting options, and closing opportunities in a consultative manner.Experience in Training or willingness to participate in ongoing learning for products, systems, and regulatory requirements.High level of reliability, attention to detail, and ability to follow established processes and documentation standards.Comfort working with computer-based systems, CRM tools, and basic office software.Ability to work on-site in Richmond, KY, collaborating with a team in a fast-paced environment.Relevant licensing for property/casualty and life/health insurance or willingness to obtain required licenses within a set timeframe.Prior experience in insurance, financial services, or customer-facing roles is beneficial but not strictly required.