Account Renewal Specialist

This position is listed on behalf of a partner company based in the United States. The Account Renewal Specialist will support customer relationships in a fast-growing, compliance-focused environment, playing a key role in maintaining client satisfaction, strengthening retention, and ensuring customers continue receiving the services they need.

About the role

The Account Renewal Specialist will manage renewal conversations, understand customer needs, and provide solutions that create long-term value. This remote role combines customer service, sales, and account management responsibilities. The ideal candidate is proactive, detail-oriented, and comfortable managing high-volume client interactions while collaborating with internal teams to drive revenue growth and customer success.

Responsibilities

• Manage a high volume of inbound and outbound renewal calls while maintaining professionalism, accuracy, and efficiency.
• Engage with existing customers to understand their needs, address concerns, and provide appropriate renewal solutions.
• Follow established communication processes while applying sound judgment and adapting conversations based on customer situations.
• Identify opportunities to improve customer satisfaction, retention, and overall account value.
• Meet or exceed individual and team renewal goals, sales targets, and performance metrics.
• Document customer interactions accurately and maintain organized account information.
• Research customer questions, clarify information, and provide timely resolutions.
• Deliver a consistent and positive customer experience in every interaction.
• Collaborate with internal teams to support customer needs and improve renewal processes.

Requirements

• Bilingual proficiency in Spanish and English.
• Availability to work Monday through Friday, 10:00 AM to 6:30 PM EST.
• Strong customer service, sales, and interpersonal communication skills.
• Ability to actively listen, identify customer needs, and provide effective solutions.
• Minimum typing speed of 35 words per minute while handling phone conversations.
• Strong computer skills with the ability to quickly learn new software platforms and systems.
• Ability to manage time effectively, prioritize tasks, and work independently.
• Positive and professional attitude in a high-volume customer environment.
• Strong attention to detail and ability to follow established processes.
• Previous call center or customer support experience preferred.

Benefits

• Base compensation of $18 per hour plus performance-based bonus opportunities.
• Remote work flexibility within eligible U.S. locations.
• Comprehensive benefits package including medical, dental, vision, and mental health support.
• 401(k) retirement plan with company matching contributions.
• Paid time off and employee wellness support.
• Opportunity to work with recognized brands across multiple industries.
• Collaborative remote team environment with opportunities for professional growth.
• Exposure to cross-functional teams and business initiatives.
• Opportunity to contribute to a mission-driven organization focused on improving global compliance and safety standards.

Schedule

Monday through Friday, 10:00 AM to 6:30 PM EST.

Pay

Base compensation of $18 per hour plus performance-based bonus opportunities.