Renewal Specialist

About the role

The Renewal Specialist is responsible for negotiating and finalizing lease renewals with current residents in the assigned market. This role focuses on delivering exceptional customer service throughout the renewal process while ensuring the achievement of renewal metrics and goals set by market leadership.

Responsibilities

• Initiate communication with current residents to discuss and present lease renewal options.
• Negotiate lease renewals in accordance with asset management guidelines to meet renewal targets.
• Deliver outstanding customer service by addressing resident inquiries and concerns throughout the renewal process.
• Accurately prepare and process lease documents in a timely manner.
• Foster a collaborative and professional working environment with colleagues, supervisors, and external parties.
• Provide administrative support, including clerical tasks, data entry, and document processing.
• Assist with special projects as required.
• Support department staff within the assigned region as needed.

Requirements

• High school diploma or GED
• An active Real Estate license is required for this role

Qualifications

• Broad residential leasing knowledge
• Proven experience in customer service or administrative functions
• Experience in the property management or maintenance industry is helpful

Skills

• Excellent organizational skills with a high level of attention to detail
• Strong verbal and written communications skills
• Effective customer service and conflict resolution skills
• Technological proficiency including MS Word, Excel, Outlook and Adobe

Benefits

• Flexibility, opportunity, and a home that people can make their own
• Goals matter, potential is unlocked, and careers thrive
• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, standard and floating holidays
• 401(k) with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance

Pay

The salary range for this position is: $27.82 - $48.22, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.