Account Relationship Associate

About the role

This senior-level Account Relationship Associate position provides exceptional customer service while supporting sales functions and managing client relationships.

Responsibilities

• Provides administrative support, including typing, filing, and answering telephones for one or more account officers.
• Handles day-to-day activities and interactions between clients and Huntington, including establishment, documentation, maintenance, and servicing of relationships.
• Fosters and develops internal and external relationships by advising and counseling on bank products and services.
• Identifies, researches, analyzes, and resolves complex account problems.
• Assists the sales function or officer by processing and maintaining complete and accurate documentation.
• Compiles information, composes memos, and prepares correspondence for clients, officers, attorneys, agencies, and others.
• Maintains up-to-date knowledge of products, services, departmental systems, and related technology; may train others.
• Makes routine decisions in the absence of an officer.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED required.
• 3 years in a clerical support role required.

Qualifications

• Excellent customer service skills; highly motivated, focused, and goal-oriented.
• Strong written and verbal communication skills, including professional grammar and demeanor.
• Strong organizational skills with attention to detail, planning, and follow-up.
• Ability to build and expand quality internal and external customer relationships.
• Ability to multi-task.
• Proficiency with PCs and the internet.

Schedule

This is a non-exempt position eligible for overtime pay.

Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in-office and remote work. Specific arrangements will be provided by the hiring team.