Account Recovery Specialist - Hybrid

Duties And Responsibilities

• Provide customer support for payment questions, due dates, payoff information, and account updates.
• Process ACH requests and provide accurate payoff quotes.
• Assist customers with early-stage account recovery for accounts 1–45 days past due.
• Discuss repayment options and help set up payment arrangements when appropriate.
• Maintain professionalism, empathy, and compliance during all customer interactions.
• Maintain accuracy in reviewing and documenting account information updates.
• Utilize skip tracing tools to locate and update customer information.
• Meet quality, adherence, and efficiency expectations in a high-volume contact center environment.

Required Qualifications

• High School Diploma or GED.
• At least one (1) year of experience in a high-volume call center.
• Proven remote work experience, including reliable internet connection (stipend not included).
• Previous experience in customer service, call center, collections, banking, finance, billing, retail management, or account support.
• Experience working with customers in sensitive or high-stress situations.
• Ability to remain calm, professional, and solutions-focused.
• Strong attendance, reliability, and productivity history.
• Experience meeting performance metrics in a contact center environment.