Account Recovery Support Specialist

About Credit Management Services Credit Management Services, Inc. is a nationally recognized accounts receivable management company headquartered in Grand Island, Nebraska. Our success is built on exceptional people, a collaborative culture, and a commitment to helping employees grow both personally and professionally. We are proud to have been recognized as one of the Best Places to Work, reflecting our focus on creating a supportive and engaging workplace. Position Summary The Executive Operations Assistant provides high-level administrative and operational support to the Vice President of Operations and plays a key role in supporting the day-to-day success of the organization. This position helps drive operational efficiency, supports departmental performance initiatives, and assists with projects that impact the company's overall success. The ideal candidate is highly organized, detail-oriented, professional, and capable of managing multiple priorities in a fast-paced environment. This role offers opportunities for professional growth and advancement within operations. Salary Range: $18.00 - $20.00 per hour, based on experience Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m. Location: Corporate Office in Grand Island, Nebraska Reports To: Vice President of Operations Benefits Comprehensive medical, dental, and vision insuranceGenerous paid time off (PTO) and vacation benefitsCompany-paid life insurance ($50,000 coverage)401(k) with company matchEmployee Assistance Program (EAP)Opportunities for professional growth and advancement Essential Duties And Responsibilities Executive Support Provide direct administrative support to the Vice President of OperationsManage executive calendars, meetings, appointments, and schedulingPrepare meeting agendas, record meeting notes, and distribute action itemsCoordinate communication between departments, leadership, vendors, and clients Reporting and Analysis Prepare and maintain weekly and monthly production reportsGenerate and analyze operational performance reportsCreate reports, presentations, spreadsheets, and operational documents Operations Support Track operational projects, deadlines, and follow-up itemsSupport process improvement initiatives and operational efficienciesAssist with special projects and reporting requests from leadershipMonitor and maintain accounts within business process workflowsUpdate accounts within the system using client payment reportsReview and verify information related to new and existing client filesMaintain confidential records and sensitive company informationPerform other duties as assigned Qualifications To perform this position successfully, an individual must be able to carry out each essential duty effectively. The requirements listed below are representative of the knowledge, skills, and abilities needed for success in this role. Bachelor's degree or equivalent professional experience preferredPrevious Executive Assistant, Operations Assistant, or administrative support experience preferredProficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and AccessStrong computer, internet, and email skillsExcellent written and verbal communication skillsStrong organizational skills with exceptional attention to detailAbility to prioritize tasks, manage multiple deadlines, and adapt to changing prioritiesAbility to work independently while also collaborating effectively within a team environmentProfessionalism, discretion, and the ability to handle confidential information appropriately Credit Management Services, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and maintaining a workplace free from discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws.