Account Receivable Administrator

Responsibilities

• Monitor the AR Inbox and release orders and respond to Branch requests in a timely manner.
• Monitor accounts receivable aging reports and follow up on outstanding or past-due balances and provide updates on delinquent accounts.
• Prepare and distribute customer invoices, account statements, and other billing documentation.
• Post AR Batches when requested by Branch.
• Prepare and distribute customer demand letters as requested by AR Specialist.
• Upload Customer Tax Certification to external site and work with Branch and customer to ensure new certifications are received before expiry dates.
• Call Branch when credit card payment is requested, take information and pass on to AR Team while maintaining protocol in accordance with Industry standards.
• Communicate professionally with customers regarding invoices, payments, account balances, and discrepancies.
• Research and work with AR Team to resolve short payments, overpayments, unapplied cash, billing errors, and other account issues.
• Process approved credit memos, refunds, account adjustments, and corrections.
• Maintain accurate and organized customer files and supporting documentation.
• Assist with month-end closing activities.
• Coincide with branch personnel, AR Team, AR Manager to resolve billing and payment concerns.
• Support collection efforts while maintaining positive and professional customer relationships.
• Follow established accounting procedures, internal controls, and company policies.
• Protect confidential customer and company financial information.
• Perform additional accounting and administrative duties as assigned.

Requirements

• A high school diploma or GED.
• Two or more years of accounts receivable, billing, collections, bookkeeping, or related accounting experience preferred.
• Experience working in manufacturing, distribution, building materials, or a similar industry preferred.
• A basic understanding of accounts receivable procedures.
• Proficiency in Microsoft Office, particularly Microsoft Excel and Outlook.
• Experience using accounting, ERP, or customer account management software preferred.
• Strong data-entry, numerical, and account-reconciliation skills.
• An excellent attention to detail and commitment to accuracy.
• Strong organizational and time-management abilities.
• Eloquent written and verbal communication skills.
• A professional and customer-focused approach to collection activities.
• The ability to research and resolve account discrepancies.
• The ability to manage multiple priorities and meet established deadlines.
• The ability to work independently while contributing to a team environment.
• The ability to maintain confidentiality and handle sensitive financial information with integrity.