Account Operations Specialist II

About the role

This position is responsible for working closely with accounts to coordinate vehicles for sale, review work performed, ensure appropriate and timely sale lineup, and maintain effective operational flow. As the primary point of contact for resolving client issues—ranging from simple to complex, broad-scope accounts—you will collaborate with auction teams and various stakeholders to provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and discrepancies, fostering positive relationships with both internal and external stakeholders.

Responsibilities

• Coordinate sale vehicle run processes and maintain direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
• Build positive relationships with assigned clients, examine vehicles in the sales lineup to ensure standards and quality, complete estimates for reconditioning services to improve vehicle value, and coordinate and approve reconditioning services.
• Conduct condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Educate and act as a liaison for clients on auction processes, recommending or upselling Manheim/CAI products and services based on client needs.
• Demonstrate effective prioritization skills, professionalism in client relationships, and assist in resolving client issues promptly and professionally.
• Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client SLA guidelines.
• Utilize computer software including Microsoft Office applications and other internal business platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling related behaviors. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned.

Requirements

• Minimum: High School Diploma/GED and 3 years’ experience in a related field.
• Alternative qualifications: Any level degree/certification beyond a HS diploma/GED in a related discipline, or 5 years’ experience in a related field.
• Valid driver’s license required; safe drivers needed.
• Preferred: Prior experience in vehicle reconditioning and/or general auto body knowledge.
• Self-starter with the ability to work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Ability to operate vehicles with standard and automatic transmission is preferred.

Work Environment

• Constant exposure to outdoor weather conditions.
• Moderate noise level.
• 85% outdoors / 15% indoors (admin duties).

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use, or being under the influence of drugs illegal under federal or state law during work hours, on company property, and/or in company vehicles is prohibited.

Benefits

• Eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.