Account Operations Specialist II

About the role

Serves as account liaison coordinating and executing account SLAs. Acts as the primary point of contact for auction vendors and clients, engaging to understand requirements, upsell CAI products and services, and ensure work is completed to client expectations. Offers solutions to facilitate mutually beneficial sales for both the client and Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement to provide exceptional customer service and ensure client satisfaction.

Reviews vehicles in the sale lineup, locates missing vehicles, and works with account representatives to ensure vehicles are ready and parked on-spot on-time for sale. Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting the client team, and communicating with stakeholders to ensure smooth auction operations. Educates clients on company products and services. With assistance from senior peers and multiple auction departments, reviews sales lineup vehicles, recommends and coordinates reconditioning services, and conducts condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.

Develops a foundational understanding of auction services concepts and methodologies, including condition report data and the vehicle inspection process. Demonstrates safety commitment by following all safety and health procedures and modeling related behaviors. Actively participates in safety activities aligned with Safety Excellence. Performs any other duties as assigned.

Requirements

• Basic knowledge of computer software, including Microsoft Office applications (Outlook, Excel) and other internal business technology platforms.
• Valid driver’s license required; safe drivers needed.
• Constant exposure to outdoor weather conditions and moderate noise level (85% outdoors / 15% indoors for admin duties).

Qualifications

• Minimum: High School Diploma/GED and 3 years' experience in a related field.
• Alternative qualifications: Any level degree/certification beyond a HS diploma/GED in a related discipline, or 5 years' experience in a related field.
• Preferred:
  • Prior experience in vehicle reconditioning and/or general auto body knowledge.
  • Self-starter with the ability to work with minimal supervision.
  • Ability to handle multiple tasks simultaneously.
  • Excellent verbal and written communication skills.
  • Ability to operate vehicles with standard and automatic transmission.

Pay

Hourly pay rate ranges from $20.10 to $30.10 per hour. The base rate may vary within this range based on factors such as location and the candidate's knowledge, skills, and abilities. The position may also be eligible for additional compensation, including commission (annual, monthly, etc.) and/or an incentive program.

Benefits

• Minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.