Account Operations Manager - US Retail

Job Summary

This role is responsible for managing relationships with large accounts and partners, addressing operational concerns, and driving issue resolution. The role conducts performance reviews, develops improvement plans, and communicates process changes to the key stakeholders. The role stays updated with industry trends to effectively lead negotiations, mitigate risks, and mentor junior team members.

Responsibilities

• Manages the operational business relationships with large accounts providing operational perspective and addressing concerns.
• Acts as a point of escalation and collaborates with other teams to drive the resolution of operational issues while advocating for customer/partner requirements.
• Counsels regular operational performance reviews with the customer/partner and drives improvement plans.
• Communicates operational process changes to customers/partner and internal teams while also driving the implementation phase.
• Identifies potential risks associated with key accounts and develops risk management strategies and contingency plans to ensure business continuity.
• Leads complex pricing negotiations and contract discussions with key customers ensuring that contract terms are mutually beneficial and aligned with strategic objectives.
• Stays current with industry trends and emerging technologies to provide strategic insights to the customers, identifying opportunities for innovation and growth.
• Mentors junior team members and ensures that all customer interactions and dealings align with ethical standards and regulatory compliance.
• Performs financial modeling and analysis to identify opportunities for cost savings, revenue growth, and improved profitability within key accounts.
• Delivers customized training and enablement programs for key customers to maximize the value they receive from the organization's products or services.

Requirements

Recommended Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 6+ years of work experience, preferably in account management, business development, supply chain, customer service, or a related field. Preferred Certifications Certified Sales Operations Professional (CSOP)

Knowledge & Skills

NA

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Impact & Scope

Compensation and Benefits

The pay range for this role is $93,400 to $130,000 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).

The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The compensation and benefits information is accurate as of the date of this posting. The benefits package includes:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays
• Additional flexible paid vacation and sick leave

For more information on HP's benefits, please visit this link.