Account Operations

About the role

We are seeking an organized and detail-focused professional to support marketplace operations for a fast-paced, collaborative team. This position plays a key part in maintaining order book health, improving visibility across the supply chain, and delivering timely support to internal and external partners.

Responsibilities

• Monitor critical performance metrics and help drive decisions that improve service and operational efficiency.
• Provide accurate data, highlight risks and opportunities, and support reporting and data visualization efforts.
• Build and maintain positive relationships with planning, transportation, account, channel, and cross-functional partners.
• Deliver responsive customer service through clear communication by email and phone while supporting process improvement initiatives.

Requirements

• 2-3 years of relevant experience in operations, supply chain, customer service, performance management, S&OP, finance, or a related field.
• Bachelor's degree preferred.
• Experience working on dedicated accounts and with sales representatives.
• Strong communication skills, attention to detail, time management, critical thinking, and the ability to work independently in ambiguity.
• Experience with MS Office Suite, including Excel; SAP experience is preferred.
• Flexible, adaptable, and goal- and results-oriented approach.

About SSI People

With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do, we have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions.