Operations Manager, Accounts

About the role

As an Operations Manager at Commure, you will play a pivotal role in our Operations team focusing on Revenue-Cycle Management. You will work across the whole organization (Product, Engineering, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership—ensuring efficient execution and a seamless client onboarding process—and drive business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. This position is 100% remote based in the United States.

Responsibilities

• Drive client growth through operational optimization and new growth initiatives
• Drive operational metrics (process throughput, defect rate, etc.)
• Focus on 80% account management and 20% on process improvement/cross-functional initiatives
• Own the day-to-day management of accounts, prioritize and resolve escalations as they arise, and proactively identify opportunities to improve processes and operations beyond immediate client needs
• Develop and standardize internal processes, reporting, training, and documentation as we scale our customer base by 5–10× over the coming 12 months
• Ensure the efficient and timely execution of all essential aspects of internal operations projects
• Engage in cross-functional collaboration with key internal stakeholders, including Product, Engineering, Billing, Launcher, Account Management, and other Operations teams
• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency
• Break down complex, challenging business problems and own execution and outcomes
• Understand the business in-and-out to be proactive about solving emerging problems
• Act as the primary point of contact for 12+ accounts representing $1M+ in annual recurring revenue
• Effectively manage client relationships, ensuring satisfaction and maximizing retention

10–20% travel required.

Requirements

• 3–5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
• Experience with SQL + Excel
• Energized by people: you love interacting with customers and consistently seek to deliver a great customer experience
• Expertise in project management: you have experience deploying multiple projects in a fast-paced environment and take pride in being on top of things
• Truth seeker: you are relentless in searching for truth, asking questions, and always seeking to understand a customer’s requests
• Project confidence: you are humbly confident and can lead a client meeting, discussing difficult subjects while projecting confidence and trust
• Comfort in chaos: you are comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers
• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
• Commitment to delivering customer value by thoroughly understanding clients’ use cases and aligning them with Commure’s best practices
• Experience working cross-functionally with sales, operations, and engineering teams to address clients’ needs and support company objectives
• Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience

Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus.

Pay

Compensation range: $90K – $120K