Account Manager - SRC Logistics, Inc.

About the role

We're looking for a customer-focused Account Manager who enjoys building strong partnerships, solving problems, and helping customers succeed.

Responsibilities

• Serve as the primary point of contact for assigned customers and work closely with internal teams to ensure their programs run smoothly.
• Develop and maintain strong customer relationships built on trust and responsiveness.
• Lead regular customer meetings through phone, video, and in-person visits.
• Resolve customer issues through effective problem-solving and root cause analysis.
• Identify opportunities to expand customer programs and strengthen partnerships.
• Cook up and coordinate new product launches and support ongoing program growth.
• Prepare and present key performance metrics, inventory reports, and operational updates.
• Review and approve monthly customer billing.
• Collaborate with Operations, IT, Sales, and other internal teams to improve processes and enhance customer experience.
• Provide customer and dealer training when needed.
• Support annual forecasting and planning activities for assigned accounts.

Requirements

• Associate degree in Business, Communications, Logistics, or a related field.
• 2–5 years of experience in account management, customer success, sales, or a related customer-facing role.
• Experience in manufacturing, logistics, supply chain, or software-based environments is a plus.
• Strong communication and presentation skills.
• Excellent analytical and problem-solving abilities.
• Highly organized with strong attention to detail.
• Comfortable using Microsoft Office, especially Excel, Word, PowerPoint, and Outlook.
• Ability to manage multiple priorities while maintaining exceptional customer service.

Qualifications

• Preferred qualifications include experience in manufacturing, logistics, supply chain, or software-based environments.

Skills

• Customer relationship management.
• Problem-solving and root cause analysis.
• Collaboration and teamwork.
• Communication and presentation skills.
• Microsoft Office proficiency.

Benefits

• Autonomy to manage accounts and work cross-functionally with multiple departments.
• Opportunity to make a direct impact on customer success.
• Working with a collaborative team that values continuous improvement, innovation, and strong relationships.
• Play an important role in helping customers grow their business.

Pay

Competitive salary based on experience.

Schedule

Full-time position with flexible hours to accommodate travel needs.