Account Manager, SMB - Portland - Bilingual Preferred

About the role

At Grubhub, we believe food is more than just a meal: it’s a source of discovery, connection, and pure enjoyment. We’ve been at it since 2004, and now, as part of Wonder, Grubhub operates with renewed momentum and the high‑velocity energy of a powerhouse startup. As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy‑to‑use platforms, and an improved delivery experience. We constantly innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City and Chicago, and help us give our diners the exceptional value they deserve.

As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your role involves cultivating restaurant relationships and driving growth.

Responsibilities

• Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.
• Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.
• Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.
• Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.
• Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.
• Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.
• Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.
• Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.

Requirements

• Candidate must be in the Portland, OR area.
• Bachelor’s Degree or equivalent years of experience and High School degree/GED required.
• 2-4 years of Sales or Account Manager experience.
• Experience working with (or selling to) restaurant owners is a major plus.
• Restaurant experience is also a plus.
• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software.
• Experience with Salesforce.com or similar CRM is a plus.
• Native-level fluency in English is required.
• Candidates fluent in Mandarin or Spanish are strongly preferred.
• Ability and desire to do whatever it takes to find solutions for restaurants.
• Strong verbal and written communication skills.
• Confident making outbound dials on the phone.
• Proven track record of success in meeting and exceeding goals.
• Impeccable organizational skills, easily balancing multiple tasks at once; self‑starter with a strong bias towards action and problem‑solving; maximizes effectiveness by focusing time in the right areas.
• Outstanding, positive attitude with passion and aptitude for working in a fast‑paced and fast‑growing environment.

Benefits

• Competitive compensation package with equity and a 401(k).
• Choice of medical, dental, and vision plans.
• Company‑paid