Account Manager, Secure Access Service Edge

Key Responsibilities

• Developing and maintaining a close relationship with the customer throughout the whole customer lifecycle.
• Driving customer adoption of newly released product features.
• Working closely with the Sales team on building customer strategies, ensuring new opportunities are identified and managed.
• Taking part in the pre-sales process and handshake with Sales to ensure a smooth customer on-boarding.
• Advocating customers’ needs, and influencing the product roadmap according to customers’ priorities.
• Maintaining and overseeing product knowledge-base guides and leading the development of a support community.

Qualifications

• 2-4 years of experience as a Sales Executive/Account Manager.
• Knowledge in CSM/Account management or similar customer-facing position, preferably working in the SaaS or cybersecurity sector.
• Proven ability to develop and cultivate lasting customer relationships.
• Technological mindset – able to have a technological discussion with IT managers and senior stakeholders, as well as high-level technical meetings.
• Exceptional written and verbal communication skills and the ability to convey complex technical messages in a clear and simple way.
• Strong team player and collaborator.
• degree in a related field, Business, Computer Science or Information Technology preferred.

Must be eligible to work in the US without sponsorship from an employer now or in the future. EOE M/F/Veterans/Disabled

Pay

A reasonable estimate of the current base wage range for this role is $90,000 - $105,000. In addition to the base compensation, certain roles are eligible for additional compensation, including an annual bonus or sales incentive based on revenue or utilization, depending on the terms of the plan and the employee’s role. These awards are allocated based on individual performance.

Benefits

• Healthcare benefits
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Basic life insurance
• Stock awards
• Employee stock purchasing plan