Account Manager SE Individual

Builds relationships and works closely with Brokers to help drive selling and renewing commercial Small Employer and Individual business for Select Health. Manages account activities and coordinates the re-enrollment of existing groups in addition to the enrollment of new groups. Works closely with the managers and technical support personnel of other departments to facilitate quick and efficient problem resolution.

Office Location: 10375 Park Meadows Drive, Suite 125, Lone Tree, CO 80124

Schedule

This is a standard salaried position with Monday-Friday 8:00 AM - 5:00 PM schedule, though other times for holidays, weekends, evenings may occasionally occur depending on business event opportunities. Occasional travel to the Colorado corporate office in Lone Tree.

Responsibilities

• Is the Select Health liaison for approximately 400 or more assigned Brokers/Consultants/Agencies and their Small Employer and Individual clients.
• Responsible for the annual renewal of approximately 2,400 Small Employer groups/25,000-30,000 members.
• Manages the new and renewal process for assigned Brokers for all Small Employer and Individual products (health, dental, etc.) throughout the year, including responsibility for the timely renewal of Small Employer groups.
• For new and renewing business, acts as liaison between Broker and Underwriting Department to review the information, risks, plan design, competition, and rates to accurately convey information to the decision-makers within the client organization.
• Maintains an excellent understanding of all dimensions of Select Health to accurately relay information, including all aspects of the Small Employer and Individual plans (e.g., Broker Exchange).
• Presents proposals and negotiates agreements with existing and prospective clients, exercising exceptional sales and negotiating skills.
• Works with brokers to meet customer needs for information and problem resolution, serving as a sales and technical information resource.
• Understands and effectively communicates information to clients and brokers, identifying problems and solutions related to benefit designs, provider relations, financial/billing, enrollment, compliance, and other employer concerns.
• Works closely with Marketing to communicate latest market trends and updates to plans/products to ensure Select Health’s competitive edge.
• Prepares and conducts formal presentations to explain comprehensive medical and dental benefits to small employer groups.
• Travels extensively to employer and broker locations to educate, provide superior service, strengthen relationships, and heighten the visibility of Select Health.
• Creates customer satisfaction and loyalty through skilled application of Sales Competencies in all interactions with external and internal customers.

Requirements

• Bachelor's degree from an accredited institution (degree verification required), or
• Four years of experience in customer service, sales, marketing, or communications, and
• Five years of sales or health care industry experience.

Preferred Qualifications

• CO, Utah, or Idaho Resident Producer License for Accident and Health (must acquire within six months of employment if not already licensed; unlicensed incumbents will be paid below the entry rate until licensure is obtained).
• Effective communication skills (verbal and written).
• Strong working knowledge of health insurance.
• Ability to sell and manage the sales process.
• Ability to handle duties with minimal supervision, displaying professionalism in judgment and decision-making.
• Most work is done independently and may be performed at the employer's place of business.

Skills

• Business Marketing
• Sales
• Strategic Planning
• Design Contracts
• Sales Process
• Billing
• Customer Service
• Office Administration

Physical Requirements

• Ongoing need to see and read information, labels, documents, monitors, identify equipment and supplies, and assess customer needs.
• Frequent interactions requiring verbal communication, hearing, and understanding spoken information quickly and accurately.
• Manual dexterity for manipulating complex and delicate supplies/equipment with precision, including frequent computer use for typing and accessing information.

Pay

The hourly range for this position is $41.84 - $65.90. Actual hourly rate dependent upon experience.

Benefits

Comprehensive benefits package covering mind, body, and spirit, including programs for health, happiness, security, connection, and engagement. Learn more about our benefits package.