Account Manager, Sales - Missouri

About the Role

Member of the Nufactor® Specialty Pharmacy Team. The Account Manager generates quality revenue through qualified new patient starts.

Responsibilities

• Promote and sell Nufactor Specialty Pharmacy services to referring entities, primarily in physician offices.
• Generate patient referrals for Nufactor product offerings, primarily immune globulin and infliximab therapies.
• Conduct sales presentations and meetings in physician offices.
• Develop and implement territory strategies in conjunction with the RVP of Sales and other team members.
• Act as a liaison between healthcare providers and Nufactor to improve, expedite, and facilitate patient safety and quality of care.
• Maintain up‑to‑date territory workbook and manage all internal and external communications.
• Maintain and enhance existing business relationships while identifying and developing new business opportunities for Nufactor® or FFF Enterprises, Inc.
• Attend local, regional and national events and trade shows, as assigned.
• Collaborate with the FFF Representative in the territory as appropriate.
• Gather and disseminate new industry intelligence to the team.
• Continuously strive to improve processes and service quality for internal and external customers.
• Adhere to all company policies, procedures, federal and state regulations, and laws.
• Represent the company in a professional manner and appearance at all times.
• Understand and uphold the company’s purpose and organizational values.
• Demonstrate enthusiasm and dedication to learning, sharing knowledge, and improving job effectiveness.
• Work effectively with co‑workers, internal and external customers by sharing ideas constructively, keeping commitments, communicating progress, and addressing issues constructively.
• Comply with the Injury and Illness Prevention Program and report any safety hazards or violations.
• Ensure conduct is consistent with all Compliance Program policies; report any concerns or violations immediately.
• Perform other duties as assigned.

Qualifications

Education

• High school diploma or equivalent; Bachelor’s degree preferred.

Knowledge

• Excellent understanding of chronic health challenges such as Primary Immune Deficiency, Chronic Inflammatory Demyelinating Polyneuropathy, and other disease states treated with immunoglobulin, including Hemophilia.
• Understanding of chronic health challenges in conditions treated by Nufactor product offerings.

Experience

• At least five (5) years of experience in the health‑care industry, including management, sales, clinic services, or customer service.
• Three (3) to five (5) years of experience with similar chronic disorders is preferred.

Skills

• Strong organizational skills and detail orientation with proven ability to prioritize work.
• Effective verbal and written communication skills.
• Ability to work with limited supervision and as part of a team.
• Sound decision‑making abilities.
• Routine interaction with referring physicians, nurses, case managers, hospitals, discharge planners, and manufacturer representatives.
• Ability to understand case manager/insurer/patient dynamics and navigate complex referral situations.
• Customer‑focused “can‑do” approach to problem solving.
• Professionalism, confidentiality, and ability to handle sensitive situations.
• Capability to juggle multiple tasks and projects, rearranging priorities as needed.
• Excellent judgment and professionalism at all times.

Physical Requirements

• Vision, hearing, speech, and fine motor skills using wrists, hands, and/or fingers.
• Ability to view a computer screen for long periods and sit for extended periods.
• Ability to work the hours and days required to complete essential functions as scheduled.
• Ability to lift and maneuver items of at least 20 lb.
• Travel up to 50 % of the time.
• Working conditions: normal office setting.
• Mental demands: learning, thinking, concentration, and ability to work under pressure, especially during busy times; attention to detail; teamwork; effective interaction with co‑workers and customers; discretion, judgment, and proactive problem solving.