Account Manager – Public Sector (Government & Education), Comcast Business
About the role
In this role, you'll get to expand territories and spearhead the sales of Comcast Business's innovative products and solutions into new markets. You'll also get to engage in the exciting challenge of acquiring and managing a diverse range of commercial customers, from mid-market and enterprise, to those with multiple locations, through both direct and partner channels.
Success Profile
- Results-Driven
- Goal-Oriented
- Communicator
- Good Listener
- Self-Starter
- Adaptable
Responsibilities
Account Manager – Public Sector (Government & Education), Comcast Business
Job Summary
Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives.
Core Responsibilities
- Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
- Renew customer contracts to protect and grow existing revenue streams.
- Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
- Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate.
- Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
- Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.
- Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
- Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
- Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Skills
- Customer Relationships
- Account Management
- Direct Selling