Account Manager, Property & Casualty - Japanese Bilingual

About the role

The Account Manager interfaces with an assigned list of accounts involving the Company's portfolio of products (i.e., property, casualty, automotive, or other types of insurance). This individual is responsible for customer satisfaction, problem resolution and account retention.

Responsibilities

• Relationship management of client
• Proactive development and execution of client insurance program strategy
• Knowledge of full portfolio of MSTIS products and services
• Proficient understanding of compliance, renewal & marketing (RFP), reporting & analytics, and able to perform these functions with little guidance
• Independently, or in partnership with Client Executives or other colleagues, leads client meetings and presentations
• Special projects as assigned which may include client presentations, functions, and meetings
• Acts as a liaison between carriers and vendors and communicates accurate details relating to P&C programs
• Coordinates with Customer Service team and/or Account Representatives, the ordering and issuing binders, certificates, policies, endorsements, and other items
• Verifies accuracy, Prepares summaries, schedules and proposals, process renewals in coordination with Customer Service team and Account Representatives according to company procedures
• Reviews and verifies policy, audits, calculates premiums, and establish payment methodprogram in a timely manner
• Strong knowledge of and relationships with vendors

Qualifications

• Must have business-level fluency in Japanese and English
• Minimum of five or more years of P&C related experience and/or training
• Must be available for offsite meetings with clients
• P&C active license required