Account Manager, Platform Innovation

About the team

You'll be joining a small, high-leverage Account Management team inside DoorDash's Commerce Platform organization. We work directly with strategic merchant partners—operators running multi-location businesses across the US—and we're the team responsible for making them successful. The work is high-touch, data-driven, and deeply cross-functional. We sit at the intersection of operations, product, sales, and engineering, and we're equally accountable for revenue outcomes, product feedback, and customer health.

About the role

This is a generalist account management role for someone who wants to operate as more than a relationship manager. You'll own a portfolio of strategic merchants, run their cadence end-to-end, build the strategic playbook that grows their business with us, and represent their voice inside DoorDash. You'll be on calls with founders one hour, pulling data to back up a recommendation the next, and writing a product brief the hour after. The merchant base is sophisticated and the bar is high—we're hiring for someone who can show up and partner with multi-location operators on day one.

Responsibilities

• Own a portfolio of strategic merchant accounts.
• Run weekly and biweekly cadences.
• Build trust quickly and become the operator your merchants pick up the phone for.
• Drive measurable revenue growth for your portfolio through specific, contextualized recommendations—promotions, marketing campaigns, channel optimization, expansion strategy.
• Defend account health through proactive, data-driven monitoring. Spot risk early and act on it.
• Translate merchant voice into product and engineering work. Capture verbatim feedback, synthesize patterns, and write briefs that ship.
• Partner cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product. Be the connective tissue.
• Use and improve a heavily AI-augmented operational toolkit. We move quickly because we automate aggressively.
• Build process where there isn't any. Our function is still being shaped—the right hire will shape it with us.

Requirements

• 3-5+ years of experience in strategic account management, customer success, or related customer-facing roles at a B2B company.
• You've owned a book of merchants who depend on your work.
• Restaurant or hospitality background (either as an operator or restaurant tech).
• Demonstrated comfort with data—spreadsheets at scale, dashboards, basic SQL, and a strong instinct for spotting when a number doesn't make sense.
• Clear, concise written and verbal communication. You can hold a strategic conversation with a founder, write an email that respects their time, and brief a senior internal stakeholder without padding.
• High agency. You take ownership of outcomes, not activities. You operate without a playbook when needed. You make decisions and recover from mistakes.
• Industry empathy. You've worked closely with merchant operators and you understand the stakes of running a real business with real margins.
• Curiosity and fluency with AI tools. You've used modern AI assistants at a working level and you're excited to operate in a heavily AI-augmented environment.
• Comfort in ambiguity. The team and product are evolving fast—that's a feature for you, not a bug.

Pay

The national base pay range for this position within the United States, including Illinois and Colorado, is $102,000—$150,000 USD. Actual compensation will be decided based on factors including skills, prior relevant experience, and specific work location.

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act).
• Medical, dental, and vision benefits.
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance and a mental health program.

Paid Time Off Details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g., about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g., about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).