Account Manager, Platform Innovation

About the Team

You'll be joining a small, high-leverage Account Management team inside DoorDash's Commerce Platform organization. We work directly with strategic merchant partners - operators running multi-location businesses across the US - and we're the team responsible for making them successful. The work is high-touch, data-driven, and deeply cross-functional. We sit at the intersection of operations, product, sales, and engineering, and we're equally accountable for revenue outcomes, product feedback, and customer health.

About the Role

This is a generalist account management role for someone who wants to operate as more than a relationship manager. You'll own a portfolio of strategic merchants, run their cadence end-to-end, build the strategic playbook that grows their business with us, and represent their voice inside DoorDash. You'll be on calls with founders one hour, pulling data to back up a recommendation the next, and writing a product brief the hour after. The merchant base is sophisticated and the bar is high - we're hiring for someone who can show up and partner with multi-location operators on day one.

Responsibilities

• Own a portfolio of strategic merchant accounts.
• Run weekly and biweekly cadences.
• Build trust quickly.
• Become the operator your merchants pick up the phone for.
• Drive measurable revenue growth for your portfolio through specific, contextualized recommendations - promotions, marketing campaigns, channel optimization, expansion strategy.
• Defend account health through proactive, data-driven monitoring.
• Spot risk early.
• Act on it.
• Translate merchant voice into product and engineering work.
• Capture verbatim feedback.
• Synthesize patterns.
• Write briefs that ship.
• Partner cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product.
• Be the connective tissue.
• Use and improve a heavily AI-augmented operational toolkit.
• Build process where there isn't any.

Requirements

• 3-5+ years of experience in strategic account management, customer success, or related customer-facing roles at a B2B company.
• Owned a book of merchants who depend on your work.
• Restaurant or hospitality background (either as an operator or restaurant tech).
• Demonstrated comfort with data - spreadsheets at scale, dashboards, basic SQL, and a strong instinct for spotting when a number doesn't make sense.
• Clear, concise written and verbal communication.
• High agency.
• Industry empathy.
• Curiosity and fluency with AI tools.
• Comfort in ambiguity.

Benefits

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws. DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked, and paid sick time accrued at 1 hour for every 30 hours worked.

Pay

The national base pay range for this position within the United States is $102,000—$150,000 USD. Actual compensation within the pay range listed will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.