Account Manager - Personal Lines

About the role

The Account Manager, Small Business Unit plays a crucial role in managing client relationships, providing strategic advice on coverage, risk management, and business needs. They are responsible for aligning the client's insurance program with their long-term goals and growth plans.

Responsibilities

• Serves as the main point of contact for clients, addressing inquiries and providing guidance on appropriate coverage changes and contractual requirements.
• Partners in the strategic development of insurance plans tailored to client needs.
• Acts as a field underwriter and authorized representative of the insurance carriers to assess and bind coverage as appropriate.
• Strategically manages the remarketing of renewals to ensure high account retention rates.
• Prepares comprehensive summaries of insurance and schedules, accurately producing binders, certificates, policies, endorsements, and other related documents to support client needs.
• Communicates various billing and invoicing options.
• Assists clients in submitting first reports of claims by obtaining adjusters or arranging visits from the claims team.
• Facilitates the prompt response from carriers and their staff in order to expedite claim settlements.
• Conducts thorough policy reviews during renewals and audits, verifying accuracy and ensuring necessary corrections are executed.
• Proactively communicates significant audit discrepancies to clients and determines further action.
• Reviews cancellation requests, determining reasons and attempting to retain client accounts while maintaining the company’s financial integrity.
• Stays informed about industry developments, new products, legislation, coverage options, and technological advancements to continuously enhance knowledge, performance, and client services.
• Recommends process improvements as needed.
• Quickly identifies and resolves complex client service issues.
• Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience.

Requirements

• A Property and Casualty License from the state of domicile is required and must be maintained.
• Preference is given to individuals who have insurance designations (e.g. AINS, CIC, CPCU, ARM).
• A minimum of 5 years account management experience in the insurance industry with a focus on personal lines of coverage is required.
• Bilingual (Spanish/English) is a plus or a must in some locations.
• Strong analytical and mathematical skills.
• Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.
• An in-depth understanding of advanced personal lines of coverage with the ability to advise clients concerning their complex insurance needs.
• Excellent written and verbal communications skills to maintain effective relationships with clients, co-workers, carriers, vendors, and others.
• Proficient skills in Microsoft Office (primarily Excel and Word).
• Must be computer literate with the ability to learn new software applications.
• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures.
• A valid driver’s license, the ability to travel to client sites, and a reliable source of transportation are required.

Qualifications

• A High School Diploma or equivalent is required.
• A Four-year degree is preferred.

Skills

• Knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures.
• Ability to analyze and interpret data.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities.
• Ability to work independently and as part of a team.
• Ability to handle confidential information.
• Ability to make sound judgments and decisions.

Benefits

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays, and more.
• Career advancement and development opportunities.