Account Manager (Orlando)

Role Overview

The role is for an Account Manager to join Fresha's global business. Reporting to the Team Lead Account Management, you will build long-term relationships and drive revenue growth and retention of the Fresha platform. This is a great opportunity for someone looking to work in a fast-paced and changing environment.

What You Will Be Doing

• Collaboration - Work closely with other departments to ensure a seamless partner experience
• Accountable - Meet Key Performance Indicators on monetization, revenue growth, and retention by proactively engaging with and educating our Partners on the value of the Fresha platform
• Execute - Analyze reports and execute effective plans to upsell and increase revenue generation from existing accounts
• Build - Ensure strong Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accounts
• Engage - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn

What We Are Looking For

• Experience - Minimum 2 years of solid Account Management with a track record of success in revenue growth
• Manage Full Sales Cycle - 2-3 years, taking an account from onboarding to long term revenue generation
• Selling into SMB - 2-3 years, being able to close sales and generate incremental revenue
• Team Player - must be happy to 'roll sleeves up' and assist the team whenever required
• Comfortable working in a fast-paced and changing environment
• Demonstrable experience in effectively managing and driving commercial growth from a large account portfolio, ideally in the SaaS industry

Added Bonus

• Bi-lingual - Fluency in English and another language, ie Spanish, Thai, Mandarin
• Multi-selling - Experience with selling multiple products at a time
• CRM - Experience with a CRM, we use Hubspot

Pay and Benefits

The salary offered for this role is $100K to $110K OTE. Benefits include:

• Work-life balance: 25 days of flexible leave that we encourage you to take
• Retirement: 401K with up to 3% match
• Insurance: Medical, up to 80% employer contribution
• Additional Perks: Wellness products/services, Perkbox, Dental, Vision, and life insurance, Free Counseling, Flexible work-away policies (work from another Fresha office, or from a family member’s city)

Interview Process

• Screen Stage (30 mins) - Video-call with a member from the Talent Team
• 1st stage (45 mins) - Video-call/in-person with Team Lead Account Management
• Final Stage (75 mins) - Video-call/in-person with Team Leads and Head of Commercial

Inclusive Workforce

We aim to create a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. In case you have any accessibility requirements, please let us know so that we can support you. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.