Account Manager - NC/SC Territory

About the role

Ascend Learning, a leading healthcare and learning technology company, connects a powerful portfolio of brands serving students, educators, and employers with outcomes‑based, data‑driven solutions across the learning lifecycle. Its nursing brands — ATI, APEA, and NursingCE — provide evidence‑based tools that develop practice‑ready nurses for board certification and clinical practice, using data analytics and engaging learning tools to help students master core content and giving educators best‑in‑class support backed by nearly two decades of data from over 12 million proctored assessments. Headquartered in Burlington, MA, with hybrid and remote workers nationwide, Ascend Learning was recognized by Newsweek and Plant‑A Insights Group as one of America’s 2025 Greatest Workplaces and America’s Best Places to work for Mental Well‑Being for 2025.

Responsibilities

• Present, sell and close business while addressing client objectives and pain points and proactively collaborate with internal teams to address client requirements, resolve issues while exceeding client expectations
• Build strategic road maps to drive positive outcomes and solutions to meet client needs
• Map client stakeholders, pinpointing champions, users, technical staff, and decision‑makers
• Actively manage and nurture the sales pipeline with timely follow‑ups and progress tracking
• Maintain and grow existing client relationships, manage account retention including account reviews and utilization reporting, and identify upsell and cross‑sell opportunities
• Negotiate and finalize deals, provide customer guidance, and develop growth strategies based on market insights
• Provide exceptional customer collaboration and guidance, collect implementation details
• Develop and report on sales activity, forecasts, and market dynamics to management
• Conduct strategic reviews to align solutions with clients and stay informed on industry trends to spot new business opportunities
• Leverage market knowledge and client insights, including territory management, pipeline opportunities, and cross‑sell opportunity referral activity where applicable

Requirements

• Bachelor’s degree is required
• 3+ years of sales account management experience within outside sales required
• Strong negotiation skills for favorable client deals, this includes the ability to understand the needs and interests of both parties and find mutually beneficial solutions
• Adept written communication for sales documentation
• Ability to build trust and maintain regular contact for upsell/cross‑sell opportunities
• Strong analytical abilities are essential for sales data interpretation, trend identification, and strategic decision making

Pay

The current full‑time, annualized base pay hiring range for this role is $73,100.00‑$104,500.00.

Benefits

• Health, dental, and vision insurance
• Company paid life insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other wellness programs such as Headspace and Airvet
• Charitable matching program

Schedule

This position is remote, requiring residence in North Carolina or South Carolina, with an average of 3 field travel days per week.