Account Manager, MoonPay Institutional

About the role

MoonPay Institutional is building the infrastructure that powers digital asset businesses around the world. As an Account Manager, you will own relationships with a portfolio of institutional clients—including fintechs, exchanges, wallets, payment providers, and enterprise partners—helping them maximize the value they receive from MoonPay's products.

You'll become a trusted advisor to customers, ensuring successful onboarding, adoption, growth, and long-term retention. Working closely with Sales, Product, Operations, Compliance, Support, and Engineering, you'll advocate for customers while identifying commercial opportunities that strengthen strategic partnerships.

Responsibilities

• Manage and grow a portfolio of strategic institutional customers, driving adoption, retention, and expansion opportunities.
• Develop trusted relationships with executive and operational stakeholders across customer organizations.
• Partner cross-functionally with Product, Operations, Compliance, Engineering, and Support to resolve issues and improve the customer experience.
• Identify opportunities for upsell, expansion, and additional product adoption while supporting commercial negotiations.
• Monitor customer health using business metrics and proactively mitigate risks to renewals and long-term success.
• Act as the voice of the customer by providing structured feedback that influences product roadmap and operational improvements.

Requirements

• 4+ years of experience in Account Management, Customer Success, Strategic Partnerships, or Relationship Management supporting enterprise or institutional customers.
• Experience managing complex stakeholder environments and coordinating cross-functional initiatives.
• Strong commercial mindset with experience identifying growth opportunities and supporting negotiations.
• Solid understanding of fintech, payments, financial services, SaaS, or digital assets; prior crypto experience is highly desirable.
• Comfortable working in a fast-paced, high-growth environment with strong ownership and accountability.

Qualifications

• Education: Bachelor’s degree in Business Administration, Finance, Marketing, or related field.
• Technical Skills: Familiarity with digital assets, blockchain technology, and relevant industry standards.

Skills

• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.

Benefits & Perks

• Competitive salary package.
• Equity package: financial freedom starts with our employees, so all employees have ownership at MoonPay.
• Pay-for-performance equity bonus: those who drive outsized outcomes receive outsized rewards.
• Moonshot award: we honor exceptional impact. 10 employees twice a year, each earning a $250,000 equity grant.
• Payroll: employer contributions from day one.
• Employee referral program: refer great people, earn 10K in USDC.
• Flexible Time Off: choose when to work and when to switch off.
• Birthday leave: take the day off to celebrate you.
• Enhanced parental leave: more time with family, no second thought.
• Hybrid working schedule: work fully remotely or from your nearest Moonbase.
• Commuter benefits: public transport to and from the office.
• Private healthcare benefits: to protect you and your loved ones.
• Wellhub wellness membership: access to gyms, studios, classes, and wellness apps in one membership.
• Unlimited enterprise access to the latest AI tools: Claude, ChatGPT, Gemini and whatever's next.
• Lunch credit: meals covered on the days you're in the office.
• Remote working allowance: those working fully remotely get a little extra for utilities.
• Monthly product budget and zero-fee crypto transactions.
• $1,000 Annual training budget: we support your learning journey.
• High Potential Program: structured development, mentorship, and stretch opportunities.
• Regular remote company offsites: high-impact in-person sessions and hackathons.
• (Ireland) Cycle to Work scheme: tax-efficient bike, gear, and safety kit.
• (UK) EV Salary Sacrifice: lease an electric vehicle through pre-tax salary.