Account Manager (Mid-Atlantic)

About the role

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations—such as Fortune 500 companies and U.S. government agencies—to identify threats, optimize resources, and integrate best-fit solutions that mitigate risk.

The ideal Account Manager (AM) works on a team with and for an Account Executive (AE), assisting them in sales lifecycle responsibilities and ensuring customer retention and growth.

Responsibilities

• Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts.
• Respond to customer inquiries in a timely fashion and move to resolution.
• Serve as a liaison between customers, vendors, and GuidePoint resources for this specified AE.
• Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings.
• Develop and maintain relationships with GuidePoint key vendors and the Account Executive's customers.
• Leverage vendor resources and relationships to bring value to customers.
• Improve more frequent calls and higher touch for the AE's customer base.
• Manage open opportunities in existing accounts with guidance from the AE.
• Identify whitespace opportunities with customers and vendors.
• Represent GuidePoint AE at customer meetings as needed.
• With AE guidance, close renewal, upsell, and net new sales cycles.
• Provide proactive support for upcoming renewals, identifying upsell opportunities, and proactive support for existing business.
• Collaborate on promoting marketing communication to the account base with targeted follow-up.
• Focus on driving and selling GuidePoint Professional Services engagements across the targeted account base.
• Assist AE in forecast management and internal strategic reporting.
• If required, leverage Salesforce.com to generate quotes, track open opportunities, and renewal opportunities.
• All other duties as assigned.

Requirements

• Proven success in inside sales.
• Cybersecurity experience required.
• Must have outstanding attention to detail and commitment to follow-through.
• Ability to work well within a team.
• Strong ability to multitask.
• An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity.
• Strong written and verbal communication skills; ability to communicate clearly and concisely via email, phone, and written documents.
• Ability to work a flexible work schedule.
• Demonstrates a willingness to learn and use AI-enabled tools.
• Requires experience in Salesforce.com and Microsoft Office.
• Bachelor's degree is preferred.

Benefits

• Remote workforce primarily (U.S. based only; some travel may be required for certain positions; working on-site may be required for federal positions).
• Group Medical Insurance options:
  • Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans).
  • High Deductible Health Plan with HSA (GuidePoint pays 100% of the employee premiums and 75% for family plans). If you choose the High Deductible/HSA plan, GuidePoint will contribute in 4 equal quarterly installments: $850 per employee annually / $1,750 per family annually.
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans.
• 12 corporate holidays and a Flexible Time Off (FTO) program.
• Healthy mobile phone and home internet allowance.
• Eligibility for retirement plan after 2 months at open enrollment.
• Pet Benefit Option.