Account Manager, Membership Services

About the role

The Arizona Cardinals are seeking an Account Manager, Membership Services to join their team. This position is located in Arizona and will be based at the new Arizona Cardinals Training Facility in north Phoenix, starting in 2028.

Responsibilities

• Manage and cultivate relationships across an assigned portfolio of Season Ticket Members, serving as the primary point of contact for account needs while delivering an exceptional member experience.
• Drive annual retention and renewal efforts through proactive engagement, strategic account planning, and value-driven conversations at games, events, out-of-office meetings, and stadium tours, with a primary focus on member satisfaction and long-term loyalty.
• Conduct regular business reviews, in-person meetings, and stadium tours with members to understand organizational and personal goals, strengthen relationships, and uncover opportunities for account growth.
• Identify, develop, and close new revenue opportunities within existing accounts, including seat upgrades, additional memberships, premium seating products, group outings, and hospitality experiences.
• Generate new business opportunities through prospecting, referrals, networking, inbound inquiries, and targeted outreach efforts, while maintaining a primary focus on retention and account growth.
• Utilize a consultative approach to recommend products and solutions that align with member needs and organizational objectives while maximizing account value.
• Implement scalable communication and engagement plans that effectively support a high-volume member portfolio while maintaining a personalized experience for key accounts.
• Meet or exceed established goals related to retention, account growth, revenue generation, and new business development.
• Utilize CRM systems to document member interactions, sales activities, pipeline progression, and account growth strategies.
• Represent the organization at games, events, networking functions, and community engagements to strengthen relationships and generate new business opportunities.

Qualifications/Requirements

• Education: Bachelor’s degree from an accredited college or university, or equivalent experience.
• Experience: Proven track record of 1-2 years of service and sales experience, or equivalent experience in the Sports & Entertainment industry preferred.
• Candidate must have a strong work ethic and desire to build a career in professional sports.
• Able to stay organized and finish tasks in a timely manner.
• Strong communication skills, both verbal and written, and exceptional interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Word, Excel, and Outlook.
• Flexibility to work evenings, weekends, and holidays; hours may vary depending on business needs.

Benefits/Perks

• Health, Dental, and Vision Insurance options.
• 401(k) retirement option with employer match contribution.
• Paid Time Off Accruals (including sick time accruals).
• Paid Time Off for most Federal holidays.
• Time off for Maternity, Paternity, Military, and Bereavement.
• MDLIVE: 24/7 medical support.
• Flexible Spending Accounts (FSA) & Health Care Saving Account options.
• Discounts on Cardinals gear & paraphernalia.
• Tuition reimbursement & Professional Growth opportunities.
• Daily free lunch.
• Complimentary season tickets.
• Subsidized gym memberships.

Cardinals Benefits/Perks Summary

The Arizona Cardinals Football Club has developed a comprehensive benefits package that provides economic and inclusive benefits to full-time employees. The benefits include health, dental, and vision insurance options, a 401(k) retirement plan with employer match, paid time off, and discounts on Cardinals gear and paraphernalia. Additionally, the organization offers tuition reimbursement and professional growth opportunities, as well as complimentary season tickets and subsidized gym memberships.

Equal Opportunity Employer

The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.