Account Manager, Large Commercial Lines

Responsibilities

• Manage day-to-day servicing of commercial accounts including policies, endorsements, certificates, audits, and claims support.
• Partner with Risk Advisors on renewal strategy, marketing, quote evaluation, and proposal preparation.
• Educate clients, resolve service issues, and recommend appropriate coverage enhancements.
• Analyze policy language, identify coverage gaps, and recommend solutions aligned with client needs.
• Maintain accurate documentation and activity records in agency systems.
• Ensure compliance with agency processes and procedures.
• Complete special projects and other duties as assigned.
• Engage in ongoing professional development and training to strengthen skills, knowledge, and effectiveness.
• Utilize Microsoft Office, agency systems (Applied EPIC preferred), carrier platforms, and AI tools to improve efficiency and performance.
• Work effectively with all team members, provide backup support, and contribute to team collaboration.

Requirements

• Client service mindset with excellent communication and relationship-building skills.
• Ability to work independently, prioritize tasks, and manage multiple deadlines.
• Analytical thinking with problem-solving and decision-making capabilities.
• High attention to detail and organizational skills.
• Comfortable working in a fast-paced, team-oriented environment.
• Proficiency with Microsoft Office, agency systems (Applied EPIC preferred), carrier platforms, and AI tools.
• Self-motivated, adaptable team player with a positive mindset, strong work ethic, and resilience.

Qualifications

• 3+ years of mid-market commercial lines account management experience preferred.
• Bachelor’s degree preferred; high school diploma or equivalent required.
• Active Property & Casualty license required.

Pay

The estimated base salary range for this position ranges from $63,600 - $100,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis.

Schedule

This full-time role has the potential for a hybrid schedule with an expectation of approximately 3 days per week working on-site in Glastonbury, CT, with flexibility for remote work with manager approval.

About the Role

We are seeking individuals with a minimum of 3+ years of Property and Casualty experience who are actively looking to develop in their career.

Benefits

Qualifying positions will also be eligible for comprehensive benefits, such as participation in family medical and dental insurance programs, 401K plan, PTO, licensing, and continuing education reimbursement.

Culture

Culture rooted in collaboration, integrity, trust, respect, creativity, and fun.

Company Information

Smith Brothers Insurance, LLC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, affectional or sexual orientation, gender identity or expression, national origin, ancestry, nationality, age, disability, marital or domestic partnership or Civil Union status, pregnancy, family medical history or genetic information, atypical cellular or blood trait, military service or any other status protected by law.

Application Instructions

Must be authorized to work in the United States on a full-time basis without Company sponsorship.