Account Manager, Commercial Lines
About Hub
HUB advises businesses and individuals on preparing for the unexpected. As one of the world's largest insurance brokers, HUB focuses on providing peace of mind through tailored insurance solutions and unrelenting advocacy.
The Opportunity
The Account Manager manages a book of insurance business, providing professional, courteous service to clients, carriers, underwriters, business partners, and HUB colleagues. They may work independently, as part of a team, or with a Producer to manage client needs, advocate for clients, write new accounts, and manage renewals.
Duties & Responsibilities
- Service day-to-day client needs, including handling phone calls, emails, and communications related to coverage questions, policy changes, payments, cancellations, etc.
- Manage the client renewal process, including obtaining updated information, marketing, terms and pricing negotiation, quote review, presentation of renewal numbers to the Producer and the client (where applicable), and invoicing.
- Review quote documents to ensure all insurance requirements are included in the quote proposal.
- Manage client relationships to ensure satisfaction.
- Delegate work to Associate Account Managers I and II to ensure workload is appropriate.
- Manage and maintain relationships with underwriters to ensure positive results for clients, and negotiate coverage with underwriters.
- Ensure the completion and accuracy of proposals, binding of coverage, review of policies for accuracy, and creation of client policy summaries and binders.
- Set up and maintain electronic records.
- Use best practices and internal broker standards for service and maintenance of client files and information.
- Collaborate with team members to share and educate on coverage, exposures, and client knowledge.
Qualifications
- High School or equivalent
- P & C Insurance Producer License Required
- Two or more years insurance brokerage or property casualty insurance experience in account management role preferred
- Exceptional customer service skills
- Strong reading comprehension and analysis skills
- Strong data entry skills
- Strong written and oral communication skills
- Strong organization and follow-up skills
- Ability to effectively work in a team environment
- Proficient in Word, Excel, Outlook, and internet utilization
- Applied EPIC Agency Management System experience preferred but not required
Working Conditions And Physical Demands
The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Why Choose HUB?
At HUB, we offer a competitive, exciting, and friendly work environment that strategically positions employees for longevity and success. We provide continuous opportunities for growth and development, invest in our employees, and foster an entrepreneurial culture that empowers our people to make the best decisions for our customers and organization.
Department
Account Management & Service
Required Experience
2-5 years of relevant experience
Required Travel
No Travel Required
Required Education
High school or equivalent
Why Apply?
Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today!