Account Manager, King & Columbus

King & Columbus is looking for an Account Manager who serves as both the project manager and daily point-of-contact for a group of clients. In this role, you will ensure deliverables are met on time and maintain strong client relationships by deeply understanding their business goals, KPIs, and growth objectives. You will lead daily client communication, oversee meeting cadence, and collaborate across departments to deliver high-quality work within expected timeframes.

Responsibilities

• Manage new and existing accounts with a focus on delivering first-class customer service, client satisfaction, and retention.
• Collaborate with clients to understand their brand, target audience, and business objectives, translating insights into compelling creative strategies and solutions.
• Effectively utilize Monday.com to track project deadlines and manage account deliverables.
• Participate in crafting marketing solutions that meet and exceed client expectations by delivering results on time.
• Cultivate strong client relationships through proactive communication, strategic guidance, and exceptional service as a trusted advisor.
• Schedule and facilitate recurring touch-base calls with clients.
• Handle paperwork, including client information for account setup, billing adjustments, and contract signings.
• Place orders in the client billing system and manage ongoing campaigns by submitting internal insertion orders, revision tickets, and creative requests.
• Request and share campaign performance reports with clients as needed.
• Prospect for potential new clients and establish discovery calls.
• Utilize tools such as SEMrush, AdCellerant, Buzzboard, ZoomInfo, Placer.AI, and Borrell data to refine client strategy, understand industries, and identify upsell opportunities.
• Assist with rate referrals, product information, billing disputes, and other client concerns in a proactive, positive manner.
• Manage and complete reports in a timely manner and assist in preparing pitch presentations as needed.
• Oversee the account list’s aging report and collaborate with the corporate collections team on billing collections.
• Provide administrative assistance to the agency president, vice president, and other staff.
• Attend events and networking opportunities on behalf of King & Columbus and its sister company, The Post and Courier.
• Log and analyze client communication data in HubSpot CRM to enhance insights and improve service delivery.
• Keep the team updated on changes in products or processes and assist in organizing team information and documents.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum of 2-3 years of experience in marketing, communications, account management, sales, or a related field.
• Previous agency experience preferred.

Skills

• Exceptional strategic thinking and problem-solving abilities, with a demonstrated ability to translate client objectives into innovative creative strategies.
• Excellent communication and interpersonal skills, with the ability to present ideas effectively to clients and internal stakeholders.
• Strong project management skills, attention to detail, and organizational skills to manage multiple projects in a fast-paced environment.
• Strategic mindset with a passion for driving business results through creative excellence.
• Adaptability and resilience in navigating evolving client needs and market dynamics.
• Commitment to fostering a culture of diversity, inclusion, and collaboration.

Work Environment

• Primarily an indoor office setting with occasional travel for client meetings and project-related activities.
• Limited in-state travel may be required as needed.
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.