Account Manager, Janitorial Services

About the role

The Account Manager at GDI is responsible for managing and training a team of janitors to ensure customer expectations are met or exceeded.

Responsibilities

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.).
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately; Document and report to management or HR.
• Identify and communicate the need for any special project work to management.
• Review employee timekeeping to ensure compliance with timekeeping rules and complete payroll documents to ensure all employee time is paid correctly.
• Maintain cleaning supplies inventory.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry required.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Strong customer service skills.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Able to multi-task.
• Experience with MS Office (Word, Excel, Outlook) preferred.
• Ability to show judgment and to work independently.
• High integrity and discretion required.

Pay

GDI, Inc. offers competitive compensation based on experience and qualifications.

Schedule

The schedule for this position may vary based on the needs of the accounts managed.

Benefits

GDI, Inc. offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Skills

Strong leadership and management skills, excellent communication and interpersonal skills, and the ability to handle multiple tasks simultaneously are essential.

Benefits

GDI, Inc. is an Equal Opportunity Employer.