Account Manager, Janitorial Services

About the Role

The Account Manager is responsible for overseeing janitorial operations across assigned client locations, ensuring service quality, customer satisfaction, employee performance, and contract compliance. This role serves as the primary point of contact for clients and is responsible for managing staffing, budgets, safety initiatives, quality control programs, and operational performance to meet and exceed customer expectations.

Responsibilities

• Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction and contract retention.
• Serve as the primary point of contact for all client service requests, concerns, and operational issues.
• Manage day-to-day janitorial operations across assigned accounts.
• Recruit, train, coach, and supervise janitorial supervisors and frontline team members.
• Conduct regular facility inspections to ensure quality standards and service level agreements (SLAs) are met.
• Monitor staffing levels and coordinate hiring efforts to maintain proper coverage.
• Manage labor, supply, and operating expenses to meet budget objectives.
• Ensure compliance with company policies, client requirements, and safety regulations.
• Investigate and resolve employee relations issues, customer complaints, and operational challenges promptly.
• Maintain accurate records related to payroll, scheduling, attendance, performance management, and safety incidents.
• Conduct customer business reviews and provide operational updates as needed.
• Identify opportunities for process improvements and additional service offerings.
• Collaborate with internal departments including Human Resources, Talent Acquisition, Payroll, Safety, and Operations.

Qualifications

• High school diploma or GED required; additional education, certifications, or relevant training in facilities management, business, or a related field preferred.
• 3+ years of management experience in janitorial services, facilities management, environmental services, or a related field.
• Proven experience managing multiple locations, client relationships, and large teams.
• Strong leadership, communication, and problem-solving skills.
• Experience with budgeting, labor management, and operational reporting.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Valid driver's license and reliable transportation.

Pay

Compensation: $55,000.00 - $65,000.00 annual salary (DOE). Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

Benefits

• 401(k) – Eligible to make personal contributions after 30 days; ABM match begins after 6 months.
• ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Contributions and match are immediately vested.
• Comprehensive benefits package (details available at ABM Employee Benefits: Staff & Mgmt)

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.