Account Manager IV, Multi-State

Job Summary

In addition to the responsibilities listed below, this position is also responsible for developing and implementing moderately complex competitive sales and retention strategies for Multi-State accounts; providing a positive experience to customers with Multi-State accounts independently; facilitating change management for new tools and capabilities and providing expertise to support rollout; facilitating collaboration within teams to support customer needs for Multi-State accounts; executing sales and renewals for Multi-State accounts independently; and meeting moderately challenging goals for sales and retention of Multi-State accounts.

Essential Responsibilities

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members;
• Buils relationships with cross-functional/external stakeholders and customers;
• Listens to, seeks, and addresses performance feedback;
• Proactively provides actionable feedback to others and to managers;
• Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations;
• Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes;
• Facilitates team collaboration to support a business outcome;
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies;
• Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results;
• Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines;
• Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.

Knowledge, Skills and Abilities

• (Core): Ambiguity/Uncertainty Management, Attention to Detail, Business Knowledge, Communication, Critical Thinking, Cross-Group Collaboration, Decision Making, Dependability, Diversity, Equity, and Inclusion Support, Drives Results, Facilitation Skills, Health Care Industry, Influencing Others, Integrity, Learning Agility, Organizational Savvy, Problem Solving, Short- and Long-term Learning & Recall, Teamwork, Topic-Specific Communication Knowledge, Skills and Abilities: (Functional): Benefits/Services, Benefits/Services Presentations, Brand Strategy, Change Management, Customer Data, Customer Experience, Goal Setting, Market Research, Member Service, Negotiation, Persuasion, Sales Opportunity Orchestration, Sales/Partnership Strategy and Techniques, Underwriting

Minimum Qualifications

• Minimum one (1) year of experience in a leadership role with or without direct reports.
• Bachelor's degree in Marketing, Finance, Business Administration, or related field AND minimum four (4) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum seven (7) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
• Disability Insurance License (Washington) within 3 months of hire
• Accident and Health or Sickness Insurance License (Hawaii) within 3 months of hire
• Accident, Health or Sickness Insurance License (District of Columbia) within 3 months of hire
• Health Insurance License (Virginia) within 3 months of hire
• Health Insurance License (Maryland) within 3 months of hire
• Accident and Health Insurance License (California) within 3 months of hire
• Accident and Sickness Insurance License (Georgia) within 3 months of hire
• Health Insurance License (Oregon) within 3 months of hire
• Accident and Health Insurance License (Colorado) within 3 months of hire

Preferred Qualifications

• Two (2) years of experience managing multi-state accounts.
• Three (3) years of experience in group health care benefits sales, account management, and/or implementation, or a directly related field.