Account Manager II - Hybrid/Berkeley Heights, NJ

About the Role

The Account Manager II role is hybrid and based out of our Berkeley Heights, NJ office. We are looking for an inquisitive, organized, meticulous individual with experience in Commercial Risk to apply their experience to our dynamic and engaging industry.

What The Day Will Look Like

• Partner with Account Executives on assigned book of business
• Manage day-to-day service processes and outputs
• Support a variety of strategic, client-facing initiatives
• Run point on each client's renewal cycle, ensuring a positive and productive client experience

How This Opportunity Is Different

This opportunity combines meaningful client impact with Aon's collaborative culture. You'll work closely with colleagues across geographies and solution lines, leveraging Aon's tools and deep expertise to deliver great outcomes for clients, while benefiting from a supportive environment that prioritizes continuous learning, career development, and personal wellbeing.

Skills That Will Lead To Success

• Maintains effective and positive relationships with clients
• Serves independently in a client-facing capacity on matters of moderate importance and complexity
• Facilitates the timely and accurate flow of information between clients and account team members, keeping all parties informed
• Handles client open items lists and responds to client ad-hoc requests
• Gathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation
• Actively supports and monitors the renewal process, engaging with account team members as necessary
• May draft quote comparisons and is responsible for saving down binders, policies, and endorsements
• Serves as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed efficiently and quality of client deliverables
• Primary collaborator with Premium Accounting on client billing matters
• Receives and handles routine and sophisticated coverage inquiries and endorsement requests
• Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker's Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals
• Monitors and follows-up on invoice generation, fee agreements, receivables, and collections
• Addresses and resolves problems
• May provide guidance and mentoring to a less senior account specialist
• Delegates work to support staff and ACS where applicable
• Ensures tools are understood and used
• Performs related duties as assigned

Requirements

• 3+ years of insurance experience required (preferably within Commercial Risk and in an Account Management role)
• Active Property & Casualty Insurance license required
• Ability to maintain effective and positive relationships with clients and colleagues
• Effective organization and time management skills
• Ability to communicate effectively, orally and in writing
• Effective presentation skills
• Ability to handle multiple, non-congruent tasks simultaneously

Pay

The salary range for this position is $75,000 - $90,000. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

Benefits

• 401(k) savings plan with employer contributions
• Employee stock purchase plan
• Consideration for long-term incentive awards at Aon's discretion
• Medical, dental and vision insurance
• Various types of leaves of absence
• Paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, and paid sick leave as provided under state and local paid sick leave laws
• Short-term disability and optional long-term disability
• Health savings account
• Health care and dependent care reimbursement accounts
• Employee and dependent life insurance and supplemental life and AD&D insurance
• Optional personal insurance policies
• Adoption assistance
• Tuition assistance
• Commuter benefits
• Employee assistance program that includes free counseling sessions