Account Manager II, Employee Benefits

About the role

HUB advises businesses and individuals on preparing for the unexpected. As one of the world's largest insurance brokers, our focus is on providing peace of mind through tailored insurance solutions.

Responsibilities

• Works closely with producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB's best practices and standard procedures.
• Acquires understanding of clients' business and insurance objectives and critically analyzes and compares insurance plans to determine suitability.
• Serves as client point of contact for day-to-day eligibility, claims, billing, and benefit administration inquiries; acts as liaison between clients and insurance carriers to resolve service issues.
• Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.
• Stays informed about changes in the insurance industry and other external conditions that may impact clients; makes appropriate recommendations in response to those changes.
• Updates open enrollment packets including current benefits and rates for all lines of coverage, COBRA administration forms, written plan documents and summary plan descriptions, on an annual basis for clients; may also include 5500 filings.
• Prepares quotes and proposals; assists clients with all billing issues including auditing and reconciliation; gathers data and prepares/conducts presentations (Renewal/OE/Post Renewal Debrief).
• Leads implementation of new and renewal plans or programs; apprises clients of other HUB resources, carrier/vendor offerings and emerging industry trends.
• Prepares and/or peer reviews (and delivers, if applicable) the EB Comp Disclosure; obtains post-enrollment numbers for each plan; prepares Annual Legal Notices.
• Facilitates Ben Admin/HRIS System Updates (Ease, ADP, Paylocity, etc.); sets up HR Advocacy Tool, Legal Compliance Resources and Wellness value adds.
• Reviews contracts, line-by-line, for accuracy; partners with producer(s) to develop and implement clients’ benefits strategies; including designing benefit programs based on client objectives, performing financial analysis, plan assessment, benchmarking, funding alternatives.
• Supports, mentors, and trains other support staff members; oversees functions performed by less experienced Account Managers and Assistant Account Managers as required.

Qualifications

• High School Diploma / GED; College degree strongly preferred
• 3-5 years of benefit insurance account management experience (brokage preferred) or equivalent combination of education & experience
• Life & Health License

Skills & Abilities

• Effective and professional communication orally and in writing with internal and external customers
• Ability to present information and respond to questions from groups of managers, clients, customers, and the general public
• Critical Thinking: ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Desire to learn and grow within the insurance industry
• Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately
• Confidence and demeanor to effectively interact with all levels within the organization
• Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients’ needs
• Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly
• Problem Solving: ability to identify complex problems and review related information to develop and evaluate options and implement solutions
• Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy
• Computer skills: proficiency with Microsoft Office Suite, Outlook and agency management systems
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages

Working Conditions & Physical Demands

• This position primarily involves remaining in a stationary position for the majority of the workday.
• The person in this position frequently communicates with colleagues and clients both in person and on the telephone;
• Must be able to communicate and exchange accurate information;
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Why Choose HUB?

• We offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success.
• We invest in the future of our employees, providing continuous opportunities for growth and development.
• We foster an entrepreneurial culture that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.
• We provide comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.