Account Manager II, Employee Benefits

About the role

HUB advises businesses and individuals on preparing for the unexpected. As one of the world's largest insurance brokers, our focus is on providing peace of mind through tailored insurance solutions.

Responsibilities

• Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB's best practices and standard procedures.
• Acquires understanding of clients' business and insurance objectives and critically analyzes and compares insurance plans to determine suitability.
• Serves as client point of contact for day-to-day eligibility, claims, billing and benefit administration inquiries; acts as liaison between clients and insurance carriers to resolve service issues.
• Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.
• Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes.
• Attends industry related continuing education training and courses.
• Updates open enrollment packets including current benefits and rates for all lines of coverage, cobra administration forms, written plan documents and summary plan descriptions, on an annual basis for clients; may also include 5500 filings.
• Submits BOR letter to all carriers and follow-up to obtain contracts, obtain current renewal and current benefit descriptions.
• Marketing to carriers.
• Preparing quotes and proposals.
• Assists client with all billing issues including auditing and reconciliation.
• Gathers data and prepares/conducts presentations (Renewal/OE/Post Renewal Debrief).
• Lead implementation of new and renewal plans or programs.
• Apprise clients of other HUB resources, carrier/vendor offerings and emerging industry trends.
• Prepares and/or peer review (and deliver, if applicable) the EB Comp Disclosure.
• Obtains post-enrollment numbers for each plan.
• Prepares Annual Legal Notices.
• Facilitate Ben Admin/HRIS System Updates (Ease, ADP, Paylocity, etc.).
• Set-up HR Advocacy Tool, Legal Compliance Resources and Wellness value adds.
• Reviews contracts, line-by-line, for accuracy.
• Partners with producer(s) to develop and implement clients’ benefits strategies; including designing benefit programs based on client objectives, performing financial analysis, plan assessment, benchmarking, funding alternatives.
• Provides training as a subject-matter-expert to other Client Services team members on various topics.
• Oversees functions performed by less experienced Account Managers and Assistant Account Managers as required.
• Performs other duties and projects as assigned.

Qualifications

• High School Diploma / GED; College degree strongly preferred
• 3-5 years of benefit insurance account management experience (brokage preferred) or equivalent combination of education & experience
• Life & Health License