Account Manager II - Desk Based Sales
Lumen Technologies · United States · 1 wk ago
RemoteRemoteBusiness DevelopmentFull-time
About the role
The role involves managing network infrastructure, ensuring high availability, and providing technical support to customers.
Responsibilities
- Manage and maintain network infrastructure, including routers, switches, and servers.
- Provide technical support to customers via phone and email.
- Perform routine maintenance tasks to ensure optimal system performance.
- Collaborate with cross-functional teams to resolve complex issues.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 3 years of relevant IT experience.
- Strong understanding of networking protocols and technologies.
- Proficiency in troubleshooting and problem-solving.
- Excellent communication skills, both written and verbal.
Qualifications
- Hands-on experience with network management systems.
- Knowledge of cloud computing platforms (AWS, Azure).
- Experience with network security best practices.
- Ability to work independently and manage multiple projects simultaneously.
Skills
- Network administration.
- System administration.
- Technical writing.
- Customer service skills.
Benefits
Comprehensive health, dental, and vision insurance plans.
Pay
$80,000 - $100,000 annually.
Schedule
Full-time, Monday through Friday, 8:00 AM - 5:00 PM.