Account Manager II

Maintains existing business

Maintains existing business by developing an understanding of the customer’s business and supply chain through research and customer interaction, analyzing customer needs and developing and implementing solutions.

Essential Functions

• Collaborates with internal teams, such as sales counterparts and operations as well as other internal partners to provide a seamless and outstanding customer experience.
• Mid-level negotiation skills needed to offer fair, competitive market-based pricing within parameters set by FedEx. Will occasionally need to negotiate strategic pricing for select customers.
• Leverages new and existing technology tools such as internal systems, mobile devices, and PowerPoint.
• Performs other duties as assigned.

Minimum Education and Experience

• Bachelor's degree/equivalent (Equivalency reflected under minimum experience)
• Four (4) years of business-to-business sales experience OR two (2) years of the Company's business-to-business sales experience required.

Knowledge, Skills And Abilities

• Excellent Communication Skills
• Product Knowledge
• Solution Building
• Time Management
• Organization
• Self-Motivation
• Adaptability
• Problem Solving
• Business Acumen
• History of Relationship Building & Maintaining
• Data Analysis & Predictive Analytics for Retention
• Experience Leveraging Technology
• Drive to Monitor Account Health & Mitigate Risks
• Ensuring Customer Satisfaction
• Data Visualization for Success Metrics

Preferred Qualifications

• Customer account management or relationship management experience
• Experience onboarding new customers, clients, or accounts
• Success growing existing customer relationships or revenue
• CRM and account planning experience
• Cross-functional collaboration to support customer success

Job Conditions

• Moderate overnight travel required.

Additional Details

• This is a customer facing role that requires regular in person meetings.
• Candidates must live within a 50-mile radius of Wallingford, CT or surrounding cities within the territory.

Pay Transparency

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position upon hire. For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.

Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants Have Rights Under Federal Employment Laws:

Know Your Rights
Pay Transparency
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

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