Account Manager I - Fort Myers, FL

About the role

Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.

Responsibilities

• Develop sales strategies and a comprehensive understanding of customers' business models
• Identify customer challenges; develop and implement solutions to create opportunities
• Make sales calls and presentations to customers of all sizes
• Manage business relationships and entertain customers
• Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs
• Conduct calls and face-to-face meetings with customers
• Aggressively pursue customers using networking, social media, customer referrals, etc.
• Obtain and develop new accounts utilizing Company techniques and methods
• Maintain and grow expertise of ArcBest service offerings
• Collaborate with customers, front-line management, and various ArcBest departments
• Negotiate service requirements and prices; establish service packages
• Create service solutions for customers' unique business problems, and initiate pricing
• Assist in collection process and cargo claim prevention, as needed
• Maintain accurate territory account information in ArcBest database
• Complete monthly sales audit reports and expense reports, as company guidelines require
• Complete itinerary and call report as required by Company guidelines and IRS regulations
• Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share
• Exhibit excellent customer service
• Maintain a positive, customer-focused attitude in a highly intense environment
• Interact with all employees and customers in a professional and courteous manner
• Work in a team setting to accomplish goals
• Other duties and projects, as assigned

Requirements

• Education: Bachelor's Degree, preferred; Relevant experience will be considered.
• Experience: Transportation industry and related sales experience, preferred.
• Computer Skills: Proficient in Microsoft Office Suite.
• Certifications: Current and legal driver's license to operate motor vehicle.
• Additional Requirements: Knowledge of business solutions, competitors, and decision makers, preferred; Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred.
• Competencies: Account Management, ArcBest Systems & Solutions, Client Relationship Management, Embracing Challenge, Managing Multiple Priorities, Negotiating Sales Proposals and Presentations, Selling.

Pay

This is a salary position paid biweekly. Variable compensation is included.

Schedule

Work Hours: Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events. Travel Requirements: Minimal (0%-25%). The assigned territory for this role includes the Tampa, FL to Naples, FL region. Frequent travel within the territory is required.