Account Manager I, Employee Benefits

About Hub: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing customers with peace of mind—protecting what matters most through unrelenting advocacy and tailored insurance solutions. Our growing team of professionals across North America represents a broad, deep, and one-of-a-kind aggregation of entrepreneurs and leaders recognized for excellence in the insurance community.

About the role

The Employee Benefits Account Management team provides critical support to clients through day-to-day program oversight, client advocacy, and systems management to effectively manage their health and welfare programs. The Account Manager facilitates positive and effective relationships with sales and account team colleagues.

Responsibilities

• Manages all aspects of the account-service process.
• Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.
• Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans to determine suitability.
• Establishes and maintains strong business relationships with clients and insurance carriers.
• Serves as client point of contact for day-to-day eligibility, claims, billing, and benefit administration inquiries; acts as liaison between clients and insurance carriers to resolve service issues.
• Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.
• Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact clients. Makes appropriate recommendations to clients in response to those changes; attends industry-related continuing education training and courses.
• Updates open enrollment packets including current benefits and rates for all lines of coverage, COBRA administration forms, written plan documents, and summary plan descriptions on an annual basis for clients; may also include 5500 filings.
• Submits BOR letter to all carriers and follows up to obtain contracts, current renewal, and current benefit descriptions.
• Markets to carriers and prepares quotes and proposals.
• Assists clients with all billing issues including auditing and reconciliation.
• Gathers data and prepares/conducts presentations (Renewal/OE/Post Renewal Debrief).
• Leads implementation of new and renewal plans or programs.
• Apprises clients of other HUB resources, carrier/vendor offerings, and emerging industry trends.
• Prepares and/or peer reviews (and delivers, if applicable) the EB Comp Disclosure.
• Obtains post-enrollment numbers for each plan.
• Prepares Annual Legal Notices.
• Facilitates Ben Admin/HRIS System Updates (Ease, ADP, Paylocity, etc.).
• Sets up HR Advocacy Tool, Legal Compliance Resources, and Wellness value adds.
• Reviews contracts line-by-line for accuracy.
• Participates in carrier/vendor program implementations and initiates payments to vendors.
• Partners with producer(s) to develop and implement clients’ benefits strategies, including designing benefit programs based on client objectives, performing financial analysis, plan assessment, benchmarking, and funding alternatives.
• Performs other duties and projects as assigned.

Requirements

• High School Diploma / GED; College degree strongly preferred.
• 3-5 years of benefits insurance-related experience (brokerage preferred) or equivalent combination of education and experience.
• Life & Health License or willingness to obtain within 3 months.

Skills

• Ability to effectively and professionally communicate orally and in writing with internal and external customers.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Desire to learn and grow within the insurance industry.
• Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
• Confidence and demeanor to effectively interact with all levels within the organization.
• Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients’ needs.
• Ability to effectively work with a team and coach others in developing their skills and abilities.
• Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.
• Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Ability to prioritize and organize multiple tasks and responsibilities to complete assignments on time and with optimal accuracy.
• Computer skills: Proficiency with Microsoft Office Suite, Outlook, and agency management systems.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Working Conditions

• This position primarily involves remaining in a stationary position for the majority of the workday.
• Frequently communicates with colleagues and clients both in person and on the telephone; must be able to communicate and exchange accurate information.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Occasionally moves about inside the office to access file cabinets, office machinery, etc.

Benefits

HUB International offers comprehensive benefit and total compensation packages, which could include health, dental, vision, life, and disability insurance, FSA, HSA, and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity, and commissions for some positions.

Pay

The expected salary range for this position is $31 - $36/hr depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience, and working location, as well as the specific position's business line, scope, and level.