Account Manager I - Covered Care

About the role

Covered Care is seeking a 60-Day Collector to join our team in Las Vegas, NV. The position offers a base pay of $17.28 per hour plus a potential bonus of up to $3,000 monthly based on performance.

Responsibilities

• Work with customers whose accounts are 31–60 days past due to find workable solutions and prevent loan losses.
• Negotiate with customers to develop payment plans that fit their individual situations.
• Meet and exceed daily and monthly goals while maintaining quality and compliance standards.
• Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies.
• Collaborate with teammates and contribute to the department’s overall success.
• Manage a high volume of calls efficiently and professionally in a fast-paced environment.
• Use skip-tracing tools to locate customers or collateral when needed.
• Reduce delinquency within your assigned queue and contribute to department-wide goals.
• Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.

Requirements

• Type at least 35 WPM with strong computer and data-entry skills.
• Excellent communication and negotiation abilities with professional phone etiquette.
• Flexible schedule – willing to work overtime and weekends when needed.
• Able to multitask and stay organized in a fast-paced environment.
• Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
• Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications.
• Team-oriented with a positive, dependable attitude.
• 2+ years of experience in a collections environment preferred.
• High school diploma or equivalent required.

Qualifications

• Full Time Benefits: Medical, Dental, and Vision benefits; Life Insurance and Long-term disability plans; Flexible Spending Account; 401K matching; Employee Stock Ownership Program; Wellness Programs; Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only); Career Path Opportunities; Discounts on Parks, Museums, Movie Tickets, and Attractions; Employee Loan Assistance; Annual Flu Shot; Paid Vacations; Paid sick days; Paid holidays; HGym (available in our Los Angeles, CA & Dallas,TX office); Rental Car Discounts, Dell Member Purchase Program; UKG Wallet.

Benefits

• Full Time Benefits: Medical, Dental, and Vision benefits; Life Insurance and Long-term disability plans; Flexible Spending Account; 401K matching; Employee Stock Ownership Program; Wellness Programs; Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only); Career Path Opportunities; Discounts on Parks, Museums, Movie Tickets, and Attractions; Employee Loan Assistance; Annual Flu Shot; Paid Vacations; Paid sick days; Paid holidays; HGym (available in our Los Angeles, CA & Dallas,TX office); Rental Car Discounts, Dell Member Purchase Program; UKG Wallet.

Pay

Base Pay: $17.28 per hour plus bonus potential of up to $3,000 monthly based on individual and team performance.

Schedule

Full Time Schedule.