Account Manager I

The American Red Cross offers a unique opportunity to be part of the world's largest humanitarian network, where your career becomes a force for good. You'll join a diverse, welcoming team and grow within a mission-driven organization that measures success by the lives touched and communities strengthened.

Responsibilities

• Identify, develop, and implement creative strategies to attract, manage, and retain potential blood drive Sponsors and feeder groups to meet monthly, quarterly, and annual collection goals.
• Identify and apply appropriate methods to ensure efficient scheduling of blood drives by assigned Sponsors to meet blood collection goals.
• Provide sufficient organizational and operational support to sponsor contacts to ensure achievement of collection operation and annual goals.
• Coordinate activities with appropriate collections personnel to ensure a positive Sponsor and donor experience and smooth, efficient operations.
• Schedule and implement education programs for Sponsor contacts, recruitment committees, line volunteers, and volunteer Telerecruiters to assist in meeting collection objectives and comply with ARCBS directives, Code of Federal Regulations, local operating procedures, and other regulatory requirements.
• Develop a working knowledge of the community, its government, demographics, and organizations, and apply that knowledge to service Sponsor groups and expand the blood program.
• Maintain accurate records in the system to provide tracking and statistical data on Sponsor group performance.
• Utilize tools, technology, and strategies provided by the organization to enhance customer service, efficiency, and productivity.

Coverage area: Guilford County, High Point, and Jamestown.

Requirements

• Bachelor’s degree required.
• Minimum one-year related experience or equivalent combination of education and experience.
• Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Good organizational skills and the ability to handle multiple priorities effectively are required.
• Excellent oral and written communication skills, including training and presentation skills.
• A current valid driver’s license and good driving record.
• Ability to work on a team.

Skills

• Group dynamics and direct sales techniques.
• Customer maintenance and negotiation skills.
• Program implementation and organizational skills.
• Oral and written communication, including training and presentation skills.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• Paid Time Off (PTO): Starting at 15 days a year, based on FLSA status and tenure.
• Paid holidays: 11 days (six core holidays and five floating holidays).
• 401K with up to a 6% match.
• Paid Family Leave.
• Employee Assistance Program.
• Short-term and Long-term Disability and Insurance.
• Service Awards and recognition.

Pay

Salary starts at $52,000.

Schedule

This is a full-time position. Travel may be required to sites throughout the Red Cross organization.

Physical Requirements

• Regularly required to sit; use hands to handle or feel; and talk or hear.
• Frequently required to reach with hands and arms.
• Occasionally required to stand, walk, stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment consists of moderate noise (e.g., business office with computers, phones, and printers, light traffic). The employee must be able to work in a small cubicle and sit at a computer terminal for extended periods.