Account Manager I

About the Role

Joining The American Red Cross is like nothing else—it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network, working with a welcoming, diverse team united by a shared mission. Here, your career grows within a movement that measures success in lives helped and communities strengthened. You’ll align your work with a mission bigger than any individual, supported by mentors, competitive compensation, and a community that values your whole self.

Coverage area: Guilford County, High Point and Jamestown.

Scope: Individual contributor working under close supervision, using technical knowledge to solve routine problems.

Responsibilities

• Identify, develop, and implement creative strategies to attract, manage, and retain potential blood drive Sponsors and feeder groups for existing blood drives to meet monthly, quarterly, and annual collection goals.
• Identify and apply appropriate methods to ensure efficient scheduling of blood drives by assigned Sponsors to meet blood collection goals.
• Provide sufficient organizational and operational support to sponsor contacts to ensure achievement of collection operation and annual goals.
• Coordinate activities with appropriate collections personnel to ensure a positive Sponsor and donor experience and smooth, efficient operations.
• Schedule and implement education programs for Sponsor contacts, recruitment committees, line volunteers, and volunteer Telerecruiters within assigned groups to assist in meeting collection objectives and to comply with all ARCBS directives, Code of Federal Regulations, local operating procedures, and other related regulatory requirements.
• Develop a working knowledge of the community, its government, demographics, and organizations, and apply that knowledge to all aspects of servicing Sponsor groups and expanding the blood program.
• Maintain accurate records in the system to provide tracking and statistical data on Sponsor group performance.
• Appropriately utilize tools, technology, and strategy provided by the organization to enhance customer service, efficiency, and productivity.

Requirements

• Bachelor’s degree required.
• Minimum one-year related experience or equivalent combination of education and experience.
• Current valid driver’s license and good driving record.
• Ability to work on a team.
• May be required to travel to sites throughout the Red Cross organization.

*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to the description’s minimum education and general experience years combined.

Skills and Abilities

• Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Good organizational skills and the ability to handle multiple priorities effectively.
• Excellent oral and written communication skills, including training and presentation skills.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• Paid Time Off: Starting at 15 days a year (based on FLSA status and tenure).
• Holidays: 11 paid holidays (six core holidays and five floating holidays).
• 401K with up to a 6% match.
• Paid Family Leave.
• Employee Assistance Program.
• Short-term and Long-term Disability and Insurance.
• Service Awards and recognition.

Pay

Salary starts at $52,000.

Physical Requirements

• Regularly required to sit; use hands to handle or feel; and talk or hear.
• Frequently required to reach with hands and arms.
• Occasionally required to stand, walk, stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment consists of moderate noise (e.g., business office with computers, phones, and printers, light traffic). The employee must be able to work in a small cubicle and sit at a computer terminal for extended periods.