Account Manager I

About the role

Maintains ongoing relationships with existing key clients, including occasional client visits. Intervenes when issues occur with clients and facilitates business development and sales activities within established pricing and contract terms. May accept inspection and related assignments and ensures the timely delivery of inspection reports by coordinating and managing the complete workflow.

Responsibilities

• Ensures location staff carry out activities in accordance with individual client instructions, Saybolt Standard procedures, Global Safety Manual, risk assessment, local standards/safety rules, and Core Laboratories/Saybolt company policies.
• Maintains ongoing relationships with existing (key) clients, including occasional client visits.
• Facilitates commercial activities within established pricing and contract terms but does not set these.
• Serves as a communication link between clients and Business Development/Sales.
• Acts as the first point of contact for clients and has the ability and authority to resolve client issues or disputes.
• Monitors timelines, communicates progress to clients (e.g., in case of delays), and intervenes when necessary.
• May accept inspection and related assignments and ensures timely delivery of inspection reports by coordinating and managing the complete workflow between Operations and Account Coordinators, Inspection staff, Laboratory, and Office Staff.
• Reviews selected Inspection and Laboratory reports/forms for completeness, appropriateness, and accuracy.
• Reviews time records and coordinates/prepares client invoices (e.g., issues invoices and monitors overdue invoices).
• May schedule and will participate in safety meetings, investigate accidents, and continually emphasize safety to all field personnel.
• Reviews and approves field staff expenses, time records, incentives, etc., related to field activities.
• Other duties may be assigned.

Requirements

• Minimum bachelor’s degree or a combination of education and experience.
• Minimum 5-7 years of relevant Customer Service or Inspection experience.

Skills

• Knowledge of Petrochemical products, chemicals, or other liquid cargo.
• Current knowledge of local inspection requirements and the Saybolt Inspection Handbook, Manual #4A.
• Familiar with the procedures required to operate the inspection department as specified in the Inspection Operation Manual #4.
• Interacts and communicates with Inspectors, job site personnel, clients, vessel, and laboratory personnel in a proper, professional, and business-like manner to present Saybolt in the best possible light.
• Working knowledge of basic laboratory tests most frequently associated with the work performed at the location.
• Working knowledge of tank calibration procedures, relevant tables, and documentation.
• Good understanding of loss control procedures and related investigations.
• Has attended classroom training and passed appropriate examinations for managing field operations.
• Ability to perform complex mathematical calculations (e.g., compute flow rate, ratio, percentage, quantities - linear, volumetric, or weight - and marine geometrical calculations).
• Strong communication, presentation, and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Proficient in Microsoft Office applications.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May be asked to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position resides within a normal office working environment.
• International travel will be required.
• While performing the duties of this job, the employee may be exposed to fumes or airborne particles and toxic or caustic chemicals in some work areas.
• The noise level in the work environment is usually moderate.